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Extended Stay America - Secaucus - New York City Area
- Hotels
- Secaucus, NJ
About this business
Location details
1 Plaza Dr., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was definitely dated , first room had a door busted in at the bottom however front desk staff was wonderful and gave us another room. We went with intention of going into NY for the day and the bus stoped right across the street from the entrance and took us to port authority which was a 10 min walk to Times Square . Great location !
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re sorry the initial room condition didn’t meet expectations, and we appreciate your patience while we addressed it. We’re pleased to hear that the front desk team was helpful in assisting with an alternative accommodation, and that the convenient transportation access and location added value to your plans. Your comments regarding the room condition have been noted for continued improvement. We appreciate you taking the time to share your experience and hope to hav... read more
Lo destacable es la parada de bus en la esquina. Por lo demás es justo por lo que pagas. Solo lo utilizábamos para dormir y duchar, no estábamos en todo el día así que por ese lado bien! Si buscas un buen hotel con desayuno variado está no es la opción!
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that you appreciated the convenient location near the bus stop and found the hotel suitable for your needs. However, we regret that the breakfast options did not meet your expectations. Your comments are valuable and will be shared with our team as we continue to improve. We appreciate your input and hope to welcome you again when you are looking for a budget-friendly stay. Sincerely, Hotel Management
Room was great, staff are accommodating
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts with us. We’re delighted to hear that you enjoyed the comfort of your room and found the team accommodating throughout your visit. It’s always wonderful to know when our efforts to offer a comfortable environment and warm service resonate with our guests. We will gladly share your kind words with the staff for a job well done. We look forward to welcoming you back to Extended Stay America for another smooth and enjoyable stay. Sincerely, Hotel Management
King mattress was new. Sleeper sofa totally worn out and mattress was unusable. Room was somewhat clean. Very noisy from outside activity.
Business response:
Dear Guest, Thank you for taking the time to share your review with us. We’re pleased to hear that part of your setup provided the comfort you expected, and we appreciate your recognition. At the same time, we’re sorry that the condition of the additional furnishings and the overall environment did not provide the peaceful rest you deserved. Your comments are valuable, and they help guide our efforts to elevate both room standards and the overall guest experience. We hope you’ll consider returning so we can offer a stay that... read more
Proximidades ao ponto de ônibus, staff muito amigável, amenidades do quarto e localização
Good
Business response:
Dear Guest, Thank you for choosing to stay with us and posting your review. We’re delighted to know you had an overall great experience and truly appreciate you taking the time to share it. It’s always rewarding to hear when our guests leave satisfied. We look forward to welcoming you back to Extended Stay America for another pleasant and comfortable visit soon. Sincerely, Hotel Management
People running place very pro
Gostei
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for taking the time to review us. It’s always rewarding to hear when a guest’s stay goes so smoothly, and we’re thrilled to know you had such a positive experience. We look forward to welcoming you back for another visit that’s just as enjoyable. Sincerely, Hotel Management
The room was fine, although the lack of access to ice at a hotel was a little bit weird. The real problem was they kept insisting that I had multiple reservations, and even though I went round and round with expedia, and the hotel, and I could find no such second reservation, they were insisting that I was going to be charged even though I told them repeatedly I didn't know where they were talking about. Not sure why they dug their heels in. It put a damper on the whole thing.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. While we’re glad the room met your needs, we sincerely apologize for the confusion surrounding the reservation and the frustration it caused. Situations like this can understandably overshadow an otherwise comfortable stay, and we regret that the clarification process felt drawn out and unclear. Your comments have been noted for review, as this is not the experience we aim to deliver. We appreciate your feedback and hope for the chance to offer a smo... read more
Frequently asked questions about Extended Stay America - Secaucus - New York City Area
How is Extended Stay America - Secaucus - New York City Area rated?
Extended Stay America - Secaucus - New York City Area has a 3.3 star rating with 2,717 reviews.
When is Extended Stay America - Secaucus - New York City Area open?
Extended Stay America - Secaucus - New York City Area is open now. It will close tomorrow at 12:00 a.m.