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Extended Stay America - Secaucus - New York City Area
- Hotels
- Secaucus, NJ
About this business
Location details
1 Plaza Dr., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could have been more clearer
Business response:
Dear Vishal, Thank you for sharing your feedback. We’re pleased to know parts of your stay met your expectations, though we regret that some aspects left you wanting more clarity. We sincerely apologize for any confusion or inconvenience you experienced. Your comments help us improve communication and service for future guests. We hope to welcome you back for a visit that better reflects the standards we strive to uphold. Sincerely, Hotel Management
Nice. Customer service
Business response:
Dear Jonathan, We are so glad to hear you had a great experience with the service—that truly means a lot to our team. It’s always our goal to make every guest feel valued and at ease. Thank you for choosing Extended Stay America for your visit. We appreciate your kind words and look forward to welcoming you back again soon for another comfortable and enjoyable stay. Sincerely, Hotel Management
Not terrible for the price We liked that the parking was free and there was a bus stop right outside the front door which was a 20 minute ride into Lower Manhattan. The beds were comfortable and it was nice to have a fridge. The place is very rundown though and not clean. I refused to walk on the carpet in our room without socks or shoes on as there were multiple stains on it.
Business response:
Dear Dawn, Thank you for your feedback and for highlighting the positives of your stay, such as the convenient location and comfortable beds. We are genuinely sorry that the cleanliness and condition of the carpet did not meet expectations. We understand the importance of a clean environment and are actively working on improvements. We hope you’ll give us another chance to provide a better experience. Sincerely, Hotel Management
I loved the location for shopping and dining. I was very displeased with the alarm system going off twice while we were staying one in the afternoon and the other at 7:00 am. The bathtub water didn't go out and we had to take wash up. I put in a report and they will have it fixed before anyone else stay. I did get one night reimburse back to me for the inconvenience. Overall, the staff was very nice.
Business response:
Dear Teresa, Thank you for taking the time to share your experience. We are pleased to hear you enjoyed the convenience of our location and appreciated the kindness of our team. We sincerely apologize for the inconvenience caused by the unexpected alarm disruptions and the maintenance issue in your bathroom. While we’re glad it was addressed and reimbursement was provided, we understand how this impacted your stay. Your feedback is important and will help guide us in making improvements to prevent future occurrences. We rema... read more
Njsj
The property was good in general also the stuff but it has been a problem with the security alarm evry day in the moorning when we was sleeping which was not good at all
Business response:
Dear Guest, Thank you for being our guest and for sharing your comments about our hotel. We're glad to hear that you appreciated the property and found our team welcoming. However, we’re truly sorry for the disruption caused by the security alarm during your stay. Rest assured, our staff is addressing the issue to prevent it from happening again. We sincerely apologize for the inconvenience this caused you, and we hope to have the opportunity to offer you a more restful night's sleep on your next visit. Sincerely, Hotel Mana... read more
It was good
Business response:
Dear Jason, We are glad to hear you had a good stay — that means a lot to us! It’s always rewarding to know our guests leave feeling satisfied. At Extended Stay America, we aim to provide a relaxing and comfortable environment, and your feedback encourages us to keep improving. We hope to welcome you back soon for an even better experience next time. Sincerely, Hotel Management
Bien
Sofrivel Foi só pra sobreviver mesmo. Chuveiro horrivel, cafe da manha pior que ja comi num hotel nas camas tinha cabelo comprido dos hospedes anteriores. Enfim, pelo custo nao vale!
Business response:
Dear Caio, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay was not as comfortable as it should have been. We understand how disappointing it must have felt to encounter cleanliness concerns and limited amenities. Your comments help us better understand where guests feel let down, and we take that seriously. We’re committed to providing a better experience and would welcome the opportunity to make things right on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - New York City Area
How is Extended Stay America - Secaucus - New York City Area rated?
Extended Stay America - Secaucus - New York City Area has a 3.3 star rating with 2,717 reviews.
When is Extended Stay America - Secaucus - New York City Area open?
Extended Stay America - Secaucus - New York City Area is open now. It will close tomorrow at 12:00 a.m.