Extended Stay America - Secaucus - New York City Area

Business response:

Dear Guest, Thank you for sharing your thoughts and rating us positively despite some disappointment with housekeeping. We apologize if the cleanliness did not meet expectations during your visit. Our housekeeping team is reviewing this concern to ensure rooms are better maintained and refreshed for every guest. Your feedback is valuable in helping us improve overall consistency. It was a pleasure having you as our guest, and we look forward to seeing you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for your positive review. We’re thrilled to know you had a pleasant experience with us. It’s always rewarding to hear when a guest’s stay goes so smoothly. We look forward to welcoming you back for an even better stay next time. Sincerely, Hotel Management 

Business response:

Dear Luisa, Thank you for choosing Extended Stay America and for your excellent review. We’re thrilled to know your stay was such a pleasant one and that you found the room spacious, comfortable, and well-equipped for your needs. It’s great that the convenient location and easy access to transportation made exploring the city effortless and enjoyable. We’re also delighted that you appreciated the nearby shopping and entertainment options. Thank you for your kind recommendation — it was a true pleasure to have you as our gues... read more

Business response:

Dear Luis, Thank you for taking the time to review your time at our hotel. We’re glad to know you enjoyed most of your stay and appreciate your idea to enhance the ambiance in our non-smoking rooms. Your feedback will be shared with our team as we continually look for ways to improve the guest experience. It was a pleasure having you as our guest, and we look forward to seeing you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Eduard, Thank you for choosing Extended Stay America, and for taking the time to post a review! We’re delighted that you felt at ease during your stay and appreciated the convenience of our location. Thank you for the perfect rating, and we look forward to welcoming you back anytime you’re in town. Sincerely, Hotel Management 

Business response:

Dear Jose, Thank you for choosing us and taking the time to share your experience. We apologize for the oversight with the rugs and appreciate you bringing it to our attention. Our housekeeping team strives to maintain every corner of our property, and we will be more diligent moving forward. We’re delighted that overall you had a great stay, and we look forward to welcoming you back whenever your travels bring you this way. Sincerely, Hotel Management