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Extended Stay America Select Suites - Akron - South
- Hotels
- Akron, OH
About this business
Location details
3325 Fortuna Dr, Akron, OH, 44312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really truly awful. We arrived late and had to call the front desk to get in - the clerk was pleasant but - the key card didn’t work and the rooms themselves smell repulsive, really worn down and honesty more like a hostel than hotel - would never ever stay again.
Business response:
Dear Laura, Thank you for choosing to stay at our hotel during your recent visit to our area. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. Your feedback has been shared with our team to improve our service delivery and consistency. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,... read more
First and last time staying at this chain. TV didn’t work, odd check in, no breakfast, no hair dryer?
Business response:
Dear Landon, Thank you very much for posting a review of your stay. We aim to offer every guest outstanding service, cozy accommodations, and excellent amenities. We apologize for not meeting your expectations and appreciate your letting us know. We will take care of these matters right away. Please know our front desk is always available and happy to assist you during your stay. Your feedback is valuable to us, as we are committed to improving our guest services. Thank you for choosing us, and we wish you safe travels and a... read more
Check in was good. The beds were awful and not comfortable. Our bathroom had cigarette ashes behind the door and the toilet had cigarette had stains. The floor was sticky and you could hear when someone walked. It was not a pleasant stay, we left early
Business response:
Dear Amber, Although we were pleased to know you had a seamless check-in experience, we sincerely regret failing to live up to your expectations. We have shared the issues you encountered in your suite with the concerned individuals to uphold our high standards and ensure future guests are not similarly impacted. We appreciate you bringing this to our attention, as we are committed to enhancing our guest satisfaction. Thank you for choosing us; we hope to see you again soon.Sincerely,Hotel Management
No one was available to check us in
Bugs everywhere. Dead bugs in the refrigerator. Pubes in the bed. Noone on staff.
Didn't even stayed at the property left in an hour, not hygienic smells so bad like a restaurant kitchen. Very bad experience need my money back
My room was clean, that’s all. Bad part of town, bad presentation, bad smell throughout building and room. Basic toiletries not included. Will not stay here again.
Business response:
Thank you for reviewing your stay with us, Raquel. We are sorry for the issues you had during your time with us. We will make sure that we forward this to upper management so that we can improve in these areas.
Business response:
Thank you for allowing us to host you, Shella. We are so sorry that our accommodations did not satisfy your expectations. We do hope that your future travels are both comfortable and pleasant.
Frequently asked questions about Extended Stay America Select Suites - Akron - South
How is Extended Stay America Select Suites - Akron - South rated?
Extended Stay America Select Suites - Akron - South has a 3.3 star rating with 791 reviews.
When is Extended Stay America Select Suites - Akron - South open?
Extended Stay America Select Suites - Akron - South is open now. It will close tomorrow at 12:00 a.m.