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Extended Stay America Select Suites - Akron - South
- Hotels
- Akron, OH
About this business
Location details
3325 Fortuna Dr, Akron, OH, 44312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your feedback.
Clean enough for an extended stay but no soap etc! No housekeeping (typical lately so give shampoo!) and office closed at 10 pm
Business response:
Hello Jerome. Thank you for your feedback on how we can improve. We apologize that you did not enjoy your stay with us and will review this with our upper management for immediate review and resolve.
Business response:
Thank you for taking the time to review your stay with us, Grzegorz. We hate to see the lower rating and will work hard to improve all future guest experiences.
The property did not refund me my weekend even though I had made a noise complaint and reported smoking in the rooms which they clearly stated is forbidden.
Business response:
Thank you for taking the time to review and rate your stay with us, Brianna. We are terribly sorry that your time with us was interrupted due to the issues with the noise and odors. This is never the experience that we want you to have and we are so sorry that you decided to cut your stay short because of it. We do hope that you were able to resolve the billing issues with the property directly and apologize for any inconvenience that this has caused. We do wish you the best in your future travels.
I did not like my experience checking in..i was left to stand there waiting while the receptionist held a conversation with another woman behind the wooden partition..she was aware that I was there..she never said hello or greeted me..i handed her my debit card and when she gave it back she placed it on counter...rude.
Business response:
Thank you for taking the time to review your stay. Our team works hard to create a wonderful experience from start to finish. We hate to see that this did not happen for you, and will make sure that we address this with the property for immediate action and resolve.
The place was nice the worker was great but they beds are horrible I feel like I was laying on a uneven floor I did not get any good sleep at all They need comfortable beds they were so freaking HARD!
Business response:
Thank you for providing us with this valuable feedback, LaCole. We hate to see that your time with us was impacted by the discomfort of the bed. We are so sorry for the inconvenience and impact that this had on your stay. We will forward this feedback to upper management for immediate action and resolve.
1 star hotel at 3 star price Room was not dirty but also was not clean. Wood floors looked to have been swept with a broom at most, but not mopped in the recent past. Room had a large kitchen for a hotel room, but I was not impressed with the quality or cleanliness of any of the kitchen hardware. The bed was simply a mattress thrown on top of a very squeaky steel tubular bedframe. My partner and I woke each other up every time we made the smallest movements on the bed. room had the smell of a smoker, even though hotel had a ... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Frequently asked questions about Extended Stay America Select Suites - Akron - South
How is Extended Stay America Select Suites - Akron - South rated?
Extended Stay America Select Suites - Akron - South has a 3.3 star rating with 791 reviews.
When is Extended Stay America Select Suites - Akron - South open?
Extended Stay America Select Suites - Akron - South is open now. It will close tomorrow at 12:00 a.m.