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Extended Stay America Select Suites - Atlanta - Alpharetta
- Hotels
- Alpharetta, GA
About this business
Location details
860 McFarland Parkway, Alpharetta, GA, 30004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My worst hotel experience I was at the hotel around 11:30 pm to check in, lobby office was closed and I never got the chance to check in.
Old, run down, dirty, terrible furniture, bad AC
Room was in terrible shape. Water stains and mold in the bathroom and some type of leak had happened under the floor as there was very bouncy floor boards. TV didnt work, AC was very dirty and loud. Worst mattress we have ever slept on while traveling but atleast the location was next to a good coffee shop.
Business response:
Dear Matthew, Thank you for sharing your experience. It’s disheartening to learn that your visit did not meet expectations. The condition of your accommodations and the discomfort you encountered are concerning, and your feedback has been noted with seriousness. Ensuring a pleasant and well-maintained environment is a top priority, and your comments will be used to guide improvements. While the nearby conveniences were a small positive, it’s understood that your overall stay fell short. We appreciate you bringing these matte... read more
This property was extremely broken down and had roaches
Business response:
Dear Henry, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we apologize that our hotel did not meet your expectations, and we appreciate you bringing these concerns to our attention. Your comments are shared with our maintenance and pest control team to review the area and ensure we deliver an updated room for our future guests. We always welcome feedback from our guests on how we can improve our services. Thank you once more, and we hope to see you again ... read more
The bed was beyond horrible. It was a thin (maybe 8 inches or so) lumpy mattress on a spring frame. Normally once I'm asleep I can sleep through almost anything, but that bed had me waking up in agony every 20 to 30 minutes the entire night. In the bathroom on the outside of the bathtub where the strip of plastic molding met the floor, it was separated away from the tub base and it was moldy back there. I wasn't looking for anything, but you couldn't miss it when sitting on the toilet and looking down. The kitchen was nothin... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
when I first got their the first the room they gave us it was dirty and the whole floor smelled like weed and the people in the room 214 call the front desk and the attendant was. rude and was talking about calling the police and I went downstairs to the office they whole time I was there it smelled like weed
Business response:
Dear Luwanda,Thank you for sharing your concerns. We sincerely apologize for the condition of the room and the environment you encountered during your stay. This does not reflect the standards we strive to maintain, and your experience is deeply regrettable. Your feedback will be addressed with the appropriate teams to ensure corrective action is taken. We appreciate you bringing this to our attention.Sincerely,Hotel Management
We checked inlate. We had to wait 30 minutes for someone to come and check us in. Room had live cockroaches roaming around. The sheets were used on the bed. It was my worst experience ever. Will never book this again.
Business response:
Dear Guest, We deeply regret the wait during check-in and the unacceptable room conditions you encountered. A timely welcome and clean accommodations are fundamental expectations, and we apologize for failing to meet them. Your concerns will be addressed with our team to ensure improvements. We appreciate your feedback and regret that your experience was disappointing. Your satisfaction is of great importance to us, and we genuinely hope you will reconsider and give us another opportunity to exceed your expectations. We wish... read more
The room was dirty... The fridge still had other people food, the floor was so sticky an nasty...My socks was black from the dirt. The hallway smell terrible, like spoiled fish... I left early...Terrible for what I paid
Business response:
Dear Cindy,Thank you for sharing your experience. Cleanliness and comfort are important, and it’s unfortunate that your visit did not meet expectations. Your feedback has been noted and will be reviewed with the team to ensure better attention moving forward. While this stay was disappointing, we remain committed to offering a more positive experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta
How is Extended Stay America Select Suites - Atlanta - Alpharetta rated?
Extended Stay America Select Suites - Atlanta - Alpharetta has a 3.3 star rating with 1,061 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta open?
Extended Stay America Select Suites - Atlanta - Alpharetta is open now. It will close tomorrow at 12:00 a.m.