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Extended Stay America Select Suites - Atlanta - Alpharetta
- Hotels
- Alpharetta, GA
About this business
Location details
860 McFarland Parkway, Alpharetta, GA, 30004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t like it
Business response:
Dear Chandrasekhar,We're sorry that your experience fell short of what you hoped for. Our goal is to provide every guest with a comfortable and welcoming stay, and it's disappointing to learn we didn't meet that standard for you. Your feedback is incredibly valuable to us, and we'll work towards a more positive experience for everyone. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the... read more
I didnt stay there at night. Roaches was everywhere on the beds, in the toilet, walls and microwave.
Business response:
Dear Deane,We are deeply sorry about the pest issues you encountered, particularly in multiple areas of your room. We regret any inconvenience this may have caused. This is far from the standard of cleanliness and comfort that we strive to provide to all our guests. We take such concerns very seriously, and we will address them with our team to inspect the situation and ensure we prevent future occurrences. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Ho... read more
Overcharging and rude
Business response:
Dear Carl,We apologize for any issues related to pricing and for any negative interactions you experienced with our staff. Our goal is to provide our guests with a clean, comfortable, spacious suite, including a fully equipped kitchen and lots of room to relax, all at an affordable rate. Therefore, we regret not meeting your expectations during your stay. We are committed to improving to better meet our guests' needs. We will also address the service issue with our staff to ensure every guest receives the courteous and profe... read more
Overcharging
Business response:
Dear Carl,We are sorry if you felt the pricing was higher than expected during your stay. We understand that cost is an important consideration, and we strive to balance affordability with a quality experience. We are committed to enhancing the experience we provide and to ensuring that the value reflects the quality we offer. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Managem... read more
Place had roaches
Business response:
Dear Shane,We sincerely apologize for the unpleasant conditions you encountered. This is not the level of cleanliness and comfort we strive to provide for our guests. We understand how unsettling this must have been, and we take such concerns very seriously. Please rest assured that we are addressing this matter with our team and ensure that our property is thoroughly cleaned and inspected to meet the highest standards our guests deserve. We hope you will give us another chance to provide you with the hospitality you deserve... read more
Walked in to room and found roaches, one was crawling on top of cooktop, saw 2 other ones crawling on bed, and one in bathroom sink. Room smelled like wetclothes had been left in room for a while. Floor was dirty. Went to walk with socks on floor and ended up with black bottoms and had to throw them away.
Business response:
Dear Victor, We apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. Considering this a rare incident, we h... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta
How is Extended Stay America Select Suites - Atlanta - Alpharetta rated?
Extended Stay America Select Suites - Atlanta - Alpharetta has a 3.3 star rating with 1,061 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta open?
Extended Stay America Select Suites - Atlanta - Alpharetta is open now. It will close tomorrow at 12:00 a.m.