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Extended Stay America Select Suites - Atlanta - Alpharetta
- Hotels
- Alpharetta, GA
About this business
Location details
860 McFarland Parkway, Alpharetta, GA, 30004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty rooms
Business response:
Dear carlos, Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management
Lots of bugs in the room
Business response:
Dear Nader, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
The room was clean, however the property itself reeked of marijuana, the elevator and halls were disgusting and there was a mentally unstable person roaming the hallways with a dog that would bother you.
Business response:
Dear Brian,We regret that your visit fell short of expectations and appreciate you bringing these concerns to our attention. While it's good to know your room met cleanliness standards, the other aspects of your experience do not reflect the environment we strive to maintain. Your observations about the common areas and disruptions caused by another guest are concerning. We will address these matters with our team to ensure a more comfortable and pleasant experience for everyone. We hope to have another opportunity to welcom... read more
No one is on site to check us in
Business response:
Dear Ryan,We apologize for the inconvenience caused during your arrival. Our team aims to provide seamless service, and we regret any delays in assistance. We'll share your feedback with our team to prevent future disruptions. Thank you for bringing it to our attention. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
There were dead and alive bugs everywhere. After managing to move past that fact, you could still hear other people talking, the fire alarm went off a few times, went down to talk to the staff and no one was there half of the time or they closed down their office. Terrible experience and the employees there did nothing to help.
Business response:
Dear Carlen, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Also, we always want to provide a peaceful stay for each guest, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. We realize an evacuation is not a pleasant experience, and we apologize for how... read more
Felt kinda dirty to me
Business response:
Dear Erin,Thank you for sharing your thoughts. We’re sorry the cleanliness of your stay didn’t meet expectations. Providing a fresh and welcoming environment is always our priority, and your comments will help us ensure our team addresses this more diligently. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
I dont like the smell of marihuna from the desk of entrance
Business response:
Dear Carlos,We sincerely apologize for the discomfort caused by the unpleasant condition of the entrance. We understand how important it is to have a clean and pleasant environment, and we take your comments seriously. Rest assured; we will be addressing this concern and making improvements to ensure that all areas of the hotel maintain a welcoming atmosphere for every guest. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Never would I ever book here again. The room walls were so filthy and dirty. The fridge had burn spots literally all over it and the floors were sticky. Creepy guy just walking around the building all day & night. Early in the morning it sounded like someone was taking a drill and drilling it right into my wall woke me right up out of my sleep. If you are looking for a last minute spot and just need somewhere to sleep for the night, cool but anything longer then a day here I highly don’t recommend.
Business response:
Dear Bria,We’re truly disappointed to learn of your experience and apologize that the room and environment didn’t provide the restful and clean stay we aim for. Our team is committed to maintaining both comfort and peace for all our guests, and we’ll readdress some standards to ensure each area of our property meets expectations. We’re also sorry for any disturbance caused by noise early in the morning. It’s certainly not the way anyone wants to wake up, and we’ll work on minimizing such disruptions. We do hope you will stay... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta
How is Extended Stay America Select Suites - Atlanta - Alpharetta rated?
Extended Stay America Select Suites - Atlanta - Alpharetta has a 3.3 star rating with 1,061 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta open?
Extended Stay America Select Suites - Atlanta - Alpharetta is open now. It will close tomorrow at 12:00 a.m.