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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotels.com needs a person to call me no Autobots This a Pet friendly Hotel and someone let a pet urinate in the halls and it smelled awful....it started to smell in the rooms and I asked to have my roomed changed and when they did the TV did not work in that new room. I was given a refund but Hotels.com did not respond to this.
Business response:
Daniel, thank you for taking the time to give us your feedback on your recent visit to our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome ... read more
The room was dirty. As is if housekeeping didn’t clean a thing. Waited at front desk for over 10 mins before anyone came. Front desk wasn’t friendly
Business response:
Thank you for your review. Please accept our apologies for the cleanliness issues you encountered and even more for the unsatisfactory service you received from our associates. Your concerns will be discussed with our team to ensure we better serve our guests. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
rude check in The check-in agent was rude, the hotel should provide a mask to enter if they require, she was mumbling for the entire time I have had a visitor who had a long drive so we had to check in right away - this particular location will not be our choice anymore!
Business response:
Kadir, thank you for sharing your review. We apologize you did not experience one of our staff members at her best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
disgusting place -Mask compliance virtually non existent -Exterior door to parking lot continuously left open -rusted refrigerator -no coffee! -Musty odor in room -uncovered trash bins in corridor -Remote control didn’t work -human hair on sink counter and on bed sheet
Business response:
Jill, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered in your suite and during your stay. You deserved a comfortable and stress-free visit, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will address the concern you outlined to take appropriate actions. We regret the inconvenience caused, and we hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Ho... read more
Business response:
Atilade, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I could not believe this was an Extended Stay!!!! My stay was not good. The customer service was awful, often no one was at the desk. I requested towels and toilet paper; they bought the towels only. I went to get the toilet paper and nobody was at the desk. I had to wait several hours before getting it. The back door was never locked at night, so I was concerned about my safety when seeing men hanging outside.
Business response:
Rhonda, thank you for being our guest and for your valuable feedback. We are sorry for your disappointing stay and for the unsatisfactory service you received from our team. We will share your feedback with the appropriate individuals to ensure a better outcome going forward. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.5 star rating with 1,271 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.