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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
my experience was very bad . I got confirmation for room booking but when i reached to property at at late night , i was told that there are no rooms available . i called expedia and that experience was also very bad as they also not provided any assistance . I and my family was in the care for almost 6 hours in a cold night . I would not recommend anyone to use expedia, even I wont use expedia anymore.
Business response:
We are sorry our hotel was not able to accommodate you this time. It was also regrettable to know about your experience with the third party website. We never meant to cause any discomfort to you. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Carpeting, drapes & closet curtains are old & dirty, poor lighting in lobby & in room; no hangers, hair dryer, conditioner or lotion or full continental breakfast (no fruit, toast, eggs, bagels, donuts, potatoes). Loud/noisy occupants-could not sleep. Hotel needs updating.
Business response:
Please accept our sincerest apologies for not living up to our typical standards. Service and amenities are the best assets we could offer, but we are extremely sorry we fell short while you were here. We acknowledge all comments, good and bad, very seriously and use them as a training tool in an effort to improve our performance further. We regret the inconvenience caused, and please consider staying with us again so we can create a much positive impression. Sincerely, Hotel Management
Check in was horrible. The person at the front desk was so so rude.
Business response:
Thank you for your recent stay and comments. Please accept our apologies for the issue you experienced with our front desk associates. Your complaints have been shared with appropriate staff members, and we are taking corrective action. We hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
I didnt realize you needed to pay extra to have your room cleaned daily. I only found out after returning back from being out all day to a dirty room. No towels wash rags or soap I was told there is an extra fee. Its inexpensive but you should tell people up front. Most people going to a hotel wxpect to return to a clean room. She did put me in for a cleaning the next day. Some hotels charge you for parking this hotel charges you for cleaning.
Business response:
Jim, we apologize as we didn’t explain our housekeeping policy to you upon arrival. Housekeeping is done every week to respect the privacy of our guests and to offer them minimal intrusion. Your feedback will help us communicate such vital information effectively moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Stay Away! Front desk service not friendly or welcoming. Almost felt as if we were annoying them. Gave us the keys to the room and had to go back down and have them activate it again because it didn’t work. Room had hair in shower, stained towels and stained bed sheets. When we asked for fresh linens we were told that someone would be upstairs and no one ever came.
Business response:
Thank you for being our guest. We are sorry you did not experience the best of our front desk staff, and for the difficulties you had with the key card. Your feedback will be shared with the concerned team to improve our service going forward. Also, we have asked our housekeeping team to be more diligent going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
When we tried to check-in to the assigned room, it had not been cleaned. The receptionist gave us a different room. The light in the bathroom was so very dim (like worse than a candle light) that my husband complained that there was no way he would be able to shave. That afternoon late the repair man (very kind) replaced the entire light fixture. Unfortunately when one could see the bathroom, the dirt was visible. Behind the sink faucet was a 4 inch by 1 inch dirt stretch -- I did not touch it -- it was as if a sticky tag ha... read more
Business response:
Thank you for your review. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered while you were here. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Appearance of hallways and room was not clean. Not very inviting environment.
Business response:
Earl, we want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the cleanliness issues you experienced in the hallway. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,193 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.