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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
disgusting place -Mask compliance virtually non existent -Exterior door to parking lot continuously left open -rusted refrigerator -no coffee! -Musty odor in room -uncovered trash bins in corridor -Remote control didn’t work -human hair on sink counter and on bed sheet
Business response:
Jill, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered in your suite and during your stay. You deserved a comfortable and stress-free visit, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will address the concern you outlined to take appropriate actions. We regret the inconvenience caused, and we hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Ho... read more
Business response:
Atilade, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I could not believe this was an Extended Stay!!!! My stay was not good. The customer service was awful, often no one was at the desk. I requested towels and toilet paper; they bought the towels only. I went to get the toilet paper and nobody was at the desk. I had to wait several hours before getting it. The back door was never locked at night, so I was concerned about my safety when seeing men hanging outside.
Business response:
Rhonda, thank you for being our guest and for your valuable feedback. We are sorry for your disappointing stay and for the unsatisfactory service you received from our team. We will share your feedback with the appropriate individuals to ensure a better outcome going forward. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Misti, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Dewayne, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The Worst Run... they have roaches. Hallway smelly people hanging out around hotel. When I checked in I was told my room may not be ready or someone may already be in there and was given a key to go check... so unprofessional NEVER AGAIN.. Don’t Waist Your Time!
Business response:
Thank you for being our guest. We are sorry for the negligence of our front desk associates and regret the disappointment it caused. Your feedback has been discussed with them to make sure we are consistent in our service delivery. We have also alerted our pest control provider to address the problem in your suite. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
This was my 4th time staying at this location and this was my first unpleasant experience. At check in they were not able to find my reservation blaming me because it was don’t via a 3rd party company. As we waited 45 minutes or so to check in, the guy at the front desk told my brother that a straggler was let in the building and OD and died in the restroom. We were taken back, why would he tell us that??? Then on the second day of our stay, me along with about 6 other guest waited nearly an hour for the front desk lady to c... read more
Business response:
Natalie, thank you for always choosing to stay at our hotel. We are sorry for the disappointing visit you had this time and regret you did not have a positive experience with our front desk associates. We have taken note of your comments and have shared it with them to be more diligent going forward ensuring it is not repeated in the future. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
my experience was very bad . I got confirmation for room booking but when i reached to property at at late night , i was told that there are no rooms available . i called expedia and that experience was also very bad as they also not provided any assistance . I and my family was in the care for almost 6 hours in a cold night . I would not recommend anyone to use expedia, even I wont use expedia anymore.
Business response:
We are sorry our hotel was not able to accommodate you this time. It was also regrettable to know about your experience with the third party website. We never meant to cause any discomfort to you. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,225 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.