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Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.
- Hotels
- Alpharetta, GA
About this business
Location details
1950 Rock Mill Rd., Alpharetta, GA, 30022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom was absolutely disgusting and the linens were equally so. Desk clerk was not a very pleasant person and overall I will not be going back ever nor will I stay at another hotel with this same name in my future. Thanks!
Business response:
Dear Amber, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Also, we are sorry if our front desk was not as attentive as they needed to be during your time with us. Allow us to correct this for you on your next visit and also regain your trust.Sincerely,Hotel Management
The staff was extremely rude and trash just sitting in hallway on the way to the room......for the entire stay.
Business response:
Dear Corey, We sincerely apologize for the disappointing experience you had with us. Thank you for bringing these concerns to our attention so we can address them with the appropriate individuals. We are sorry for the demeanor of our staff and the oversights while servicing our property. We understand your frustration and appreciate your patience during this time. We hope you will consider this an isolated incident and allow us a chance to make it up to you on a future visit.Sincerely, Hotel management
it sux
Business response:
Dear Angela, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or our high standards. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely, Hotel Management
The place is super dirty (bedbugs) and it stinks everywhere.
Business response:
Dear Mohamed, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our room's cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely,Hotel Management
Horrible It’s just a horrible hotel the front desk agent was unfriendly and just plain rude and nasty attitude.
Business response:
Dear Ulises, Thank you for your candid feedback about your recent stay with us. First of all, we hope you will accept our deepest apologies for the level of service you received from one of our associates. Our promise to our guests includes a commitment to providing a clean, fresh, and friendly environment. Therefore, we are very sorry that we did not meet these expectations. We take our guest comments seriously and are addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hop... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. has a 3.5 star rating with 1,701 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. is open now. It will close tomorrow at 12:00 a.m.