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Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.
- Hotels
- Alpharetta, GA
About this business
Location details
1950 Rock Mill Rd., Alpharetta, GA, 30022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you want to stay in a room that smells like a dive bar then here’s your spot. Smelt so bad and was not clean
Business response:
Grant, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
This was the sketchiest place I've ever stayed. It's been a long time since I feared for my life at a hotel. First, if you need to call there, good luck. Took me 30 calls over 6 hours to get someone to answer the phone. I got in after midnight on a Tuesday, navigated through the people loitering outside in front (apparently many people LIVE at this hotel), fought through the smoke and weed smell to find nobody at the front desk. Finally a woman came out who was very nice and apologetic, but she seemed to be in housekeeping r... read more
Business response:
Jameson, we were disheartened to read your review. Please accept our sincere apology for all the problems you stated. You deserved a comfortable and stress-free stay, and we are sorry we were not overall receptive to handling your concerns. We assure you that what you experienced is not acceptable, and we will discuss the specifics immediately. On a positive note, thank you for recognizing the efforts by one of our associates; we are glad you had a pleasant encounter. We truly hope you will give us another chance to prove th... read more
Dirty, out dated, rusty...not working toilet, rv. No attendance on duty
Business response:
Mustafa, thank you for choosing to stay at our hotel and sharing your experience. We apologize for the maintenance and cleanliness issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
dirty run down, you walk into the hotel and the roof outside is falling down...terrible
Business response:
Rodmina, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
Did not feel welcome. At front desk for check-in and was greeted by sign saying “on break, be back in 30 minutes.” I called the hotel operator and a laundry service employee had to check me in. She had to be walked through the process via FaceTime by I guess the guy that was on break. It was very unprofessional. In the room one of the bedspreads was stained, the toilet seat was broken, and sometimes the toilet did not completely fill back up with water after flushing.
Business response:
Robert, thank you for sharing the specifics of your visit. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We will also share your comments with our team regarding the inconvenience you experienced at the front desk, and rest assured, we ... read more
it was convenient even though there is no sign for the property. The rock mill road sign is on the other side of the road in the opposite direction. the staff was very nice and friendly and helpful. I didn't like that I had to kill several little roaches in the bathroom and the kitchen during my stay. I asked the front desk to assist, but she said she didnt have another room but she will go and spray home defense. I left for about an 1 hr. I seemed as if nothing was done. To make myself comfortable I had to buy a insect spra... read more
Business response:
Neuvena, thank you for your review. Although you liked our location as well as our cordial staff, we apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. has a 3.5 star rating with 1,701 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. is open now. It will close tomorrow at 12:00 a.m.