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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had roaches
Business response:
Dear Ayanna, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so ... read more
Delightful stay!
Business response:
Dear Terry, We value you as our guest and appreciate your taking the time to review our hotel. We are happy you enjoyed your stay with us at Extended Stay America and were pleased with all that was offered. Thank you for being our guest and for your feedback. We wish you all the best with your travels!Sincerely,Hotel Management
The floor was coming up in the bathroom.
Business response:
Dear Deondra, Thank you for being our guest. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address the concerns you mentioned as soon as possible. Apart from this, we hope you enjoyed your pleasant time. Please give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are... read more
I had good rates for the room, but I was disappointed that and didn’t include breakfast, but and wish we would’ve had a wrong room closer to the elevator
Business response:
Dear Leslie, Thank you for sharing your feedback with us. We appreciate your comments regarding the room rates. We apologize for any disappointment regarding the lack of breakfast inclusion and the room location. Your feedback helps us understand areas where we can improve our guest experience. We will take your suggestions into consideration as we continue to enhance our services. We hope to welcome you back for a more satisfying stay in the future. Sincerely,Hotel Management
Al llegar no había personal en recepción, después de una larga espera la atención fue descortés, además que me pidieron una depósito que no sale en la app y tampoco dice que debo hacerlo. Ellos alegaron que es una normativa nueva. Aquí el problema no es dar el depósito sino que no lo retornan alegando cualquier cosa que se les ocurra. No es la primera ve que me quedo com ustedes y esto nunca había pasado.
Business response:
Dear Liliana, Thank you for taking the time to update us on your review. It is nice knowing you had a pleasant time. However, please accept our apologies for the surprise you had on arrival with the cash deposit. It is mentioned on the published sites that when paying in cash for the room rent, a deposit is asked for. The amount is refunded to your bank account after your check-out, which usually takes 14-15 business days to process, depending on your bank. Our front desk team is always there to help you, but we regret their... read more
They should let people know that the train is behind it and runs every 15 minutes. They need to change the batteries in their smoke detectors.
Business response:
Dear KEITHA, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the noise disturbances that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Further, we are sorry for your experience with the smoke detectors and will use your remarks to improve ... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 4.2 star rating with 1,175 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.