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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HAVENT RECEIVED SECURITY DEPOSIT AND RUDE STAFF!! TERRIBLE!! I HAVE NOT RECEIVED MY REFUNDABLE SECURITY DEPOSIT WHEN I STAYED!! I CALLED AND KEEP GETTING PUT ON HOLD OR HUNG UP ON!! I WILL BE TAKING LEGAL ACTION!
Business response:
Dear Jeremy, Thank you for taking the time to share your feedback. We regret any frustration and inconvenience due to the retainer. Our system automatically releases this hold the moment you check out; however, the authorization of the funds depends on your banking institution's processing time. This can take up to two to three weeks. We ask that you please get in touch with your bank directly for further assistance regarding this matter. We hope to welcome you back the next time you travel this way! Sincerely, Hotel Managem... read more
Horrible Horrible customer service !! Worse I have experience by far!! Was locked out room for 5 hours BECASUE key card stop working. And there is no over night staff!! Luckily I had a planet fitness membership across the street !!! Then wanted to refund me $22.00
Business response:
Dear Nnameka, We are deeply sorry for the distress and inconvenience you experienced during your recent stay. Being locked out of your room for an extended period is completely unacceptable, and the absence of overnight support only compounded that frustration. This is not the level of service we aim to provide, and your feedback has prompted a full review of our after-hours support protocols. Thank you for bringing this to our attention. We value your experience and would love to serve you again with a much better experienc... read more
Absolutely Disgusting Experience – Stay Far Away! I left after 15minutes! WASTE OF MONEY If I could give negative stars, I would. This place was beyond unacceptable. The condition of the room was appalling—filthy floors, stains everywhere, and an overwhelming odor that hit me the second I walked in. The photos online were clearly false advertising. It looked NOTHING like what was promised. The staff? Completely unbothered and rude. When I brought up my concerns, they acted like I was inconveniencing them. No apology, no solu... read more
Business response:
Dear Jasmine, Thank you for sharing your experience. It's deeply concerning to hear that your visit left such a negative impression. We take your feedback seriously, as maintaining a clean, safe, and respectful environment is a priority. What you described does not reflect the standards we are committed to providing. Your concerns will be shared with our leadership team to ensure they are thoroughly reviewed. We regret your disappointment and appreciate the opportunity to learn from this. Sincerely, Hotel Management
Property was poorly kept. Manager at front desk absent. Place smelled really bad and was full of cops. Didn’t feel safe or clean
Business response:
Dear Khalia, We deeply regret to hear about your experience and sincerely apologize for any discomfort you encountered during your stay. Providing a clean, safe, and welcoming environment for all our guests is our top priority, and we are sorry that we did not meet your expectations in these areas. Your feedback is extremely valuable to us, and we take it seriously. We appreciate your time and hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Management
Horror Story Because of Extended Stay Me and my friends ended up in one room some of use sleeping on the floor i will never book with this company again
Business response:
Dear Guest, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Extremely run down. Trash laying around. Random people strolling the halls at all hours. STILL WAITING FOR MY 108.00 deposit to be returned almost a week later.
Business response:
Dear Zev, Thank you for your feedback. We understand the importance of a comfortable and secure stay and appreciate you sharing your concerns. Deposit refunds are typically processed based on banking timelines, which can vary. We appreciate your patience as we continue to improve our service, and we value your input and regret any inconvenience. We look forward to making your next stay a better one.Sincerely,Hotel Management
Nothing. The other guests had 4 or 5 loud unruly children, the staff was argumentative and rude. The towels were non existent unless you call a dish towel a bath towel. The wood was peeling off the drawers in the kitchen and the bathroom. The kitchens didn’t have utensils plates cups NOTHING. while the advertisement on the TV in the room for the hotel Going on and on about there magnificent stocked kitchens. If I wasn’t a 6”5’ tall man. I wouldn’t have felt safe there.
Business response:
Dear Guest, Our goal is to provide an outstanding stay for every guest; therefore, we are sorry for the inconvenience you encountered and also regret that your sleep was disturbed by other guests. Plus, we apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to... read more
Terrible experience first time from Extended America hotel chain. This hotel is old , small rooms. Horrified when saw cockroaches. Staff is good and supportive! 2 star for hotel, 4 stars for staff.
Business response:
Dear Mangeshkumar,Thank you for your feedback. It’s disappointing to hear that your stay didn’t meet expectations. While some amenities may differ from other hotels, the goal is always to provide a comfortable and enjoyable experience. Guest comfort is a priority, and comments like yours help identify areas for improvement. We appreciate your perspective and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.