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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No more Extended Stay for me I'm pretty mellow when it comes to hotel stays. I don't need anything fancy - just a good night's sleep and a place to clean up. This hotel tries to advertise "customizable" kitchen, but really it means you have to go down to the front desk and carry a huge Tupperware bin of dishes back upstairs. They don't even give you a fork or coffee pot unless you request it. No dish soap, no sponge, no shampoo, no hair dryer, no covers on the bed! There is one frail sheet and the fitted polyester cover, but... read more
Decent cheap room but bad service and old stuff Decent nice hotel. Old desk and utilities. The service was not very good or professional. I arrived at 12 in the morning and then they called me at 2:30 am to sign more papers!! The lady was rude also.. Our room bathroom didn't close.. The bed wasn't so bad I guess..
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the service issue you experienced. In response to your feedback, I will retrain our front desk staff. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Never TV was fuzzy and A/C was OK.
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear about the maintenance issues you experienced. Your comments were reviewed by the staff, and I will have our maintenance engineer inspect your room to make sure everything is functioning property. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Although relatively clean with friendly staff, the furnishings were in moderately poor condition. The bedspread was thin and of poor quality with no blankets (either on the bed or in the closet). Also, a car's window was smashed out in the parking lot during the night which shows a lack of security for a reasonably nice neighborhood. Only granola bars, pre-wrapped muffins and less than fresh-looking apples and oranges for "grab and go" breakfast.
Would not return, left early Door handle broken, towel rack hanging off wall, roach crawled in bed in middle of night, parking lot party all night, loud "residents" running through halls in middle of night, bed and bedding uncomfortable. We were scheduled for 3 nights, left after 1st night and found another hotel. The only positive-the desk staff was VERy friendly.
HORRIBLE Upon arrival, which was late at night, i was given a room and as we sat down to eat, we noticed ants everywhere so we notified front desk and was moved also it looked as if someone had urinated in toilet and not flushed it and also cleanign supplies was left behind. got a new room and tried to get some rest, woke up the next morning and noticed ants in bed and in drink that was left on counter. also ants we crawling on floor and into our belongings. was suppose to stay 2 nights but asked for a refund and checked out... read more
The hotel staff were inattentive and just plain ghetto. Any item that wasn't nailed to the wall or floor, needed to be requested after check in. Items such as glasses, towels, etc. Basically anything that you would typically find in a hotel that had a kitchen or bathroom.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize for the service issues you experienced and that our amenities were not to your satisfaction. To uphold our company's high standards, I will be coaching our staff on the importance of responding to guest needs in a timely manner as well as clearly communicating our amenities during guest arrivals. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to pr... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.