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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got some kind of bug bites from the bed.
Business response:
Please accept our sincere apology for not living up to your expectations. We take the cleanliness of our hotel very seriously and follow the most rigorous industry standards when it comes to pest control. The room you occupied will be inspected and treated as a precaution. This was an isolated event, and we hope you will give us another opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The yuckiest hotel i have stayed in so far and i have been to so many hotels, hostels, motels, name it. * Reception desk is not manned when i arrived at 4p and when early checked out at around 1a. * Carpets in the hallway and in the room look and feel dirty. The smell in the hallway is bad and it looks like molds are lurking underneath the carpet. I did not take off my shoes/slippers while i was in the room. I was told that this is a 2-star accommodation i don't think so. It doesn't even a 0 star.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
the hotel was dark, dated, the internet was not very good... i needed to walk to a local restaurant to make use of their internet to continue doing my work. The room as marginal, particularly for the price
Business response:
David, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Harold, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Roaches , smells like cheap food Horrible experience. Menacing passengers , smells , roaches , horrible horrible experience.
Business response:
Thanks for staying with us. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
NYE stay Not what I expected to run down old musty room, window, carpet. It felt nasty driving up to the building. The elevator took bout 10-15min to go up down 3 floors. The hallway are dark no lights my room has men facial hair in the bed, the comforter has urine stained. I am down near slept in chair sitting up I was scared I was gonna get bed bugs. This was a 1 night stay for NYE great location not so good hotel very disappointed the bathroom sink had extremely slow drain
Business response:
Gabriel, we apologize for falling short of your expectations and the issues you encountered while being here. Your observations regarding the condition of our property and your room have been shared with appropriate individuals in our organization with an effort to improve our future guest experiences going ahead. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
You indicate two and half star. How is that possible? How do you grade hotels? I vapuldchave stayed in better hotel? You fool the people. I will not use Expedia any more.
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Business response:
Thomas, thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Don't stay here Horrible front desk. Because of a computer problem they could not print some form I had to sign - so the front desk called me at 2:30 a.m. (when he got the computers working) to sign a form! Yes, they woke me up in the middle of the night! When I came down to sign this required form, I had to wait because now he did not know how to pull up the form on the computer (he should have done that before waking me up). While I am standing there waiting, very questionable people suddenly began to show up, looking at m... read more
Business response:
Please accept our apologies for the issues you encountered and less than favorable experience you had at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We regret the inconvenience caused and hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.