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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Fromt feast service was impeccable but the money end you guys suck why is a payment still coming out my account
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
When we checked in no one was there to let us enter the building. We dialed 0 not 1 time but 2 times and waited for several minutes before someone appeared. Once the gentleman assisted us it was about 20 minutes later that we began check in process. The hallways had trash in them and when we went for coffee it was empty. The room was clean. Beds weren't too comfortable.
Business response:
Thank you for evaluating your recent experience. We are sorry for the issues you encountered during check-in, and we apologize for this unpleasant experience. We realize the importance of a first impression, and this is not the impression our guests should have of our hotel. We hope to have the opportunity of making your next visit with us outstanding from the moment you enter. Sincerely, Hotel Management
Business response:
Francisco, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Fire alarm was set off at 1am qnd had to stand outside for a hour or more because some idiot caught his room on fir . I think i deserve a refund for at least 1 night
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. We are never happy when the alarm sounds because it either means our guests are in potential danger or their sleep is interrupted unnecessarily. We offer our sincere apologies for the inconvenience this caused you. Fire alarms are not an everyday occurrence at our hotel, and we hope you will stay with u... read more
Go to another location Recommend not to stay at this location. There was hair everywhere (shower, bed, refrigerator). The carpets felt very dirty. The bedding had makeup stains everywhere. The window would not close all the way and this was on the first floor.
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Th bds were uncomfortable. Staff was not on point. No 24/7 coffee. Old and dingy looking. Will not be staying here again.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had during your stay and that we missed meeting your expectations. We are reviewing this with our entire team to ensure this does not happen again and wish we had the opportunity to resolve the issues with your bed while you were here. Also, your comments with regards to the condition of your hotel will be shared with the concerned individuals in our organization planning a future renovation. We hope you will return so we can make it up to you. Sincerely, ... read more
Disgusting!!!!! The hotel was so dirty and disgusting. Floors in hallway and room was gross. Towels dirty, sheets dirty, appliances dirty. Overall gross! I will never stay there again. It was so dirty I checked out early.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
This place was filthy...bed bugs, room smelled like cigarette smoke, front desk worker was totally uneducated. Worst hotel experience ever.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.