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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Keith, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Doors constantly slamming all hours of the night-morning. People loitering outside, smoking & drinking. Did not feel safe.
Business response:
Thank you for sharing your feedback. Please know our top priority is the safety of our guests and our employees. Our staff is reliable and well-trained, and we assure you we are investigating the issues you described. We deeply regret the inconvenience caused, and please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Staff was very nice and completely accomodating. Room was not clean. Kitchenette should have been cleaned better; crud crusty food reminents in catch before going down drain; to scared to open frigerator so,i didn't. Shower head dripped all night long. Ugh! Would not stay again.
Business response:
Please accept our apologies for failing to provide you a stay that could meet your expectations. While our attempt is to be perfect, sometimes we fall short. I will be sure to share your concerns with the respective teams to take corrective actions immediately. On a positive note, we are glad you liked our courteous staff. Please consider giving us another opportunity in the future so we can provide you with a much better experience. Sincerely, General Manager
Business response:
I apologize that we failed to provide you an exceptional stay. I hope you will give us another opportunity to welcome you back and experience our hotel as you should have on this visit. Sincerely, General Manager
For an extended stay could be better For a job smoking room it smelled funky and smoky. I found stains on the Kinney and they were cheap with the soap and shampoo. Also they were advertised as a continental breakfast but they only had granola bars, coffee,tea and some muffins
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Disappointing I booked this room for a client. As soon as we walked into the lobby, I was not impressed. There's not enough seating for people who are waiting to be served by the front desk. Then, when I walk to my client to her room, as soon as she opened the door we were both a sailed with the smell of cigarette smoke. I should point out that every room we passed was a non-smoking room, as well as hers. After I left her at the hotel, she let me know that she had a problem with her toilet. It was fixed, but it is concerning... read more
I stayed at motels better than here. Phone in the room dont work, lavy was clogged, tub drain waa broken and the tub was cracked. Called the hotel because the people in the next room had loud music, they never shut the music off. Spend the extra money and stay somewhere else.
Business response:
The feedback provided in your review is much appreciated. I was disheartened to read about your experience. Please accept our apologies. I discussed your comments with the team, and we are working to make these corrections. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Not conducive to a good night's sleep The idea of a kitchen was appealing however the corridors smelled. The mattress and pillows were uncomfortable and noise travelled easily
paid to much for to little Would not recommend others to stay at this hotel. Security lock on the door was broken and missing. The bathroom door sway open if not fully closed. Bed was hard as a rock. Brought concerns to manager on duty at the time,nothing seem to be done about concerns. About the only decent thing could be said was price was reasonable but for condition of the room I paid to much. If ever a next time,probably choose another motel.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you had several maintenance issues with your room and I am sorry for your experience. As this hotel’s manager, I can assure you that I have addressed these items to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.