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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They only do housekeeping by the week unless pay per day! You have to pay for necessities such as dishes, towels, hairdryer, etc! When i pulled in the parking lot, there was a man outside smoking marijuana, i continued to smell marijuana throughout my entire stay here. Breakfast was terrible! It was literally set up on a table at the front door!
Business response:
Thank you for being our guest. We are sorry for the smoke odor you experienced and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ou... read more
Smelled like garlic and puppies. The second floor smelled awful. Like old bologna and dogs. The room smelled awful too. The towels were full of hair. The bedding had burn holes. The air took 3 hours to cool the room. When I checked in, they had lost someone's deposit and the lady was very rude to me in return. Didnt even acknowledge me for almost 10 minutes before she said she couldn't help me and I needed to have a seat and wait because she was going to be a while. I had just driven 6 hours for a wedding that I needed to ge... read more
Business response:
Myica, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
close to my favorite shopping center. always a issue getting requested room. and system was down a hour so everything from there went downhill. and made me late for work.
Business response:
Thank you choosing our hotel. We are sorry for the inconvenience you experienced at the time of check-in. Your feedback has been discussed with our front desk team to be more diligent going ahead. We appreciate your comments and we hope you will choose us again when your travels bring you to our area. Sincerely, Hotel Management
The entire environment was clean, inside and out. It also felt safe.
Business response:
Thanks for being our guest. We are glad to read you liked our well-kept property and had a comfortable stay. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
No ice machine. No coffee maker. Asked for extra towels, never got them. People above made noise late into the night then started again at 5 am.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Nothing, if anything their breakfast was horrible. Wd were expecting more then just coffee and snack bars
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
First room they gave me had roaches as soon as I turned the lights on. Next room they gave me, the room looked as if it was someone already in there using it or it was never cleaned. The third room they gave me had food crumbs on the floor.
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you experienced here. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The kitchen was completely empty. No plate or cups at all. No blow dryer.
Business response:
Thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for as we didn’t explain our housekeeping policy to you upon arrival. Our guests often bring their personal items, so that's why our hair dryers and other items are available upon request at the front desk and complimentary. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel so that we can provide you with... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.