This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Enjoyed our stay
Quiet
Very good, affordable and of convenient location.
Business response:
Dear Daniel, Thank you for your positive feedback about Extended Stay America. We're delighted you found our location convenient and our accommodations affordable. Our top priority is your satisfaction, and we are glad to have delivered a great experience at a great price! Thanks again, and we hope to see you again soon.Sincerely,Hotel Management
I really enjoyed my stay here! We were here for a Braves game and it was the perfect budget friendly option. The area was very nice, the front desk man was wonderful, and there were a ton of options in the area to keep us busy for our time there. It was about a 15 minute walk to Truist Park, which helped out a lot so we didn’t have to pay for parking. The only downsides was that the room had a scent to it and the bed had a bit of a dip in it on one side, but nothing bad enough for us to complain to the front desk about. I wi... read more
There was only one person handling check in, housekeeping, trash removal, maintenance. I cannot fault him since he had so many duties.
Business response:
Dear Rex, Thank you for posting your review of our hotel during your recent visit to the city. It brings us joy to know that your time here was pleasant. However, we are sorry for the disappointment and inconvenience caused with a few things in your room. Our front desk team is always there to help you improve your hotel experience. Please return, and we hope to serve you and show you our hospitality again soon. Sincerely,Hotel Management
The room was small and crowded. The carpet was filthy. The kitchen area was said to be fully equipped, it was not. No utensils, or anything to cook or heat up in. The microwave was rusty. The refrigerator was clean and functional. The outside of the building needs cleaning and painting. The lobby was dirty. Will not stay here again, will not recommend.
Business response:
Dear ANTONIA, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome ... read more
Room stink. Carpet filthy. Lock on door wasn't secured. we was told that was the only room they had. Took front desk clerk an hour to check us in.
Business response:
Dear Gracie, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness and condition of the hotel needing to meet your expectations. We will share your comments with the concerned individuals regarding the mentioned problems, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you, and we will check and discuss with the team to w... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.