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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good, affordable and of convenient location.
Business response:
Dear Daniel, Thank you for your positive feedback about Extended Stay America. We're delighted you found our location convenient and our accommodations affordable. Our top priority is your satisfaction, and we are glad to have delivered a great experience at a great price! Thanks again, and we hope to see you again soon.Sincerely,Hotel Management
I really enjoyed my stay here! We were here for a Braves game and it was the perfect budget friendly option. The area was very nice, the front desk man was wonderful, and there were a ton of options in the area to keep us busy for our time there. It was about a 15 minute walk to Truist Park, which helped out a lot so we didn’t have to pay for parking. The only downsides was that the room had a scent to it and the bed had a bit of a dip in it on one side, but nothing bad enough for us to complain to the front desk about. I wi... read more
There was only one person handling check in, housekeeping, trash removal, maintenance. I cannot fault him since he had so many duties.
Business response:
Dear Rex, Thank you for posting your review of our hotel during your recent visit to the city. It brings us joy to know that your time here was pleasant. However, we are sorry for the disappointment and inconvenience caused with a few things in your room. Our front desk team is always there to help you improve your hotel experience. Please return, and we hope to serve you and show you our hospitality again soon. Sincerely,Hotel Management
Good enough for a few nights Everything was average. Buildings and grounds not the cleanest as cigarette butts and trash were on the ground. The carpet in my room was dirty and smelled moldy. Good thing I had shower shoes. No shampoo or hairdryer provided. Surrounding area had lots of convenience stores and restaurants. About a 20-minute walk to Truist Park.
Business response:
Dear Polaris, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and were pleased with the surroundings. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. However, we regret the condition of the room offered to you was not to your expectations. Your remarks are noted and will be shared with the concerned individual, as we want our guests to have a perfe... read more
This place was great, staff was excellent, rooms nice, and clean, and comfortable. My only thing was I didn’t really get a lot of sleep. It’s very noisy there. This may sound crazy, but I couldn’t sleep because of the many birds that live in the trees. The tress sit kind of close to the rooms, and there’s A LOT of birds. They start chirping and singing extremely loud around 3am it’s so loud they sound as if they’re right in the room with you, also the live in residence are up and about ALLLLLL NIGHT LONG, slamming doors, tal... read more
Business response:
Dear Debbie, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff excellent and enjoyed the cleanliness and comfort of our rooms. However, we apologize for any inconvenience caused by the noise and the hotel's location. Ensuring our guests have a peaceful stay is our priority, and we regret that we fell short of meeting this expectation during your visit. Please consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely,Hotel... read more
The room was small and crowded. The carpet was filthy. The kitchen area was said to be fully equipped, it was not. No utensils, or anything to cook or heat up in. The microwave was rusty. The refrigerator was clean and functional. The outside of the building needs cleaning and painting. The lobby was dirty. Will not stay here again, will not recommend.
Business response:
Dear ANTONIA, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome ... read more
Room stink. Carpet filthy. Lock on door wasn't secured. we was told that was the only room they had. Took front desk clerk an hour to check us in.
Business response:
Dear Gracie, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness and condition of the hotel needing to meet your expectations. We will share your comments with the concerned individuals regarding the mentioned problems, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you, and we will check and discuss with the team to w... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,196 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.