Extended Stay America Select Suites - Atlanta - Cumberland Mall

Business response:

Dear Alan Keith, thank you for being our guest. We are glad that, overall, you were pleased with your stay. However, we are sorry we missed meeting some of your expectations. Your feedback is important as it tells us the areas we need to improve. Being an extended stay hotel, our guests often bring their personal items, so things like toiletries and hairdryers are available upon request and always complimentary. We will be sure our front desk communicates this more clearly going forward. Thank you again for your candid feedb... read more

Business response:

Dear Allan, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours and will share your feedback appropriately. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management 

Business response:

Dear Tiffany, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay, and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management