This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Property Location Located in Smyrna (Cobb Galleria), Extended Stay America - Atlanta - Cumberland Mall is minutes from Cumberland Mall and Cobb Galleria Centre. This hotel is within close proximity of SunTrust Park and Cobb Energy Performing Arts Centre.Rooms Make yourself at home in one of the 125 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you co... read more
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was only one person handling check in, housekeeping, trash removal, maintenance. I cannot fault him since he had so many duties.
Business response:
Dear Rex, Thank you for posting your review of our hotel during your recent visit to the city. It brings us joy to know that your time here was pleasant. However, we are sorry for the disappointment and inconvenience caused with a few things in your room. Our front desk team is always there to help you improve your hotel experience. Please return, and we hope to serve you and show you our hospitality again soon. Sincerely,Hotel Management
Room stink. Carpet filthy. Lock on door wasn't secured. we was told that was the only room they had. Took front desk clerk an hour to check us in.
Business response:
Dear Gracie, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness and condition of the hotel needing to meet your expectations. We will share your comments with the concerned individuals regarding the mentioned problems, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you, and we will check and discuss with the team to w... read more
Good enough for a few nights Everything was average. Buildings and grounds not the cleanest as cigarette butts and trash were on the ground. The carpet in my room was dirty and smelled moldy. Good thing I had shower shoes. No shampoo or hairdryer provided. Surrounding area had lots of convenience stores and restaurants. About a 20-minute walk to Truist Park.
Business response:
Dear Polaris, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and were pleased with the surroundings. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. However, we regret the condition of the room offered to you was not to your expectations. Your remarks are noted and will be shared with the concerned individual, as we want our guests to have a perfe... read more
This place was great, staff was excellent, rooms nice, and clean, and comfortable. My only thing was I didn’t really get a lot of sleep. It’s very noisy there. This may sound crazy, but I couldn’t sleep because of the many birds that live in the trees. The tress sit kind of close to the rooms, and there’s A LOT of birds. They start chirping and singing extremely loud around 3am it’s so loud they sound as if they’re right in the room with you, also the live in residence are up and about ALLLLLL NIGHT LONG, slamming doors, tal... read more
Business response:
Dear Debbie, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff excellent and enjoyed the cleanliness and comfort of our rooms. However, we apologize for any inconvenience caused by the noise and the hotel's location. Ensuring our guests have a peaceful stay is our priority, and we regret that we fell short of meeting this expectation during your visit. Please consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely,Hotel... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 4.1 star rating with 1,247 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.