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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Below Average. No one in lobby after 10 - trouble checking in late. (Flight delayed). No waste can in room. Bathtub backs up while showering. Property Very Dim @ night.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you had a problem checking in when you arrived at the hotel. In response to your feedback, I am asking the staff to watch for all guests checking in during late hours. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Won't stay here again. The outlet in the bathroom did not work. We asked the front desk to check it. Never heard anything, but it was not fixed. Our air conditioning stopped working during the night. Luckily we were leaving in the morning. Couldn't tell anyone it wasn't working, because there was no one working the front desk when we left early in the morning. It was supposed to be a non-smoking room and the first thing we smelled when we opened the door was stale smoke.
Business response:
Thank you for your recent review of your stay. The overall experience of your bathroom and air conditioning not working in your room you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am working with our maintenance engineer to make sure items in the room are operational. Also, I would like to apologize for the room smelling like smoke, as we are a non smoking hotel. I really appreciate you bringing this to our attention. I do hope that you will return to o... read more
Invest in other options The first problem was the hotel staff. Yes, they were friendly and helpful at first when I checked in. However, my keycard was not working. No one was at the front desk. A sign left said to call a certain number, but no one answered. The next two times the keycard didn't work there was still no one at the desk. Upon exiting, the woman checking me out of my room did not even ask how my stay was...that is a first! I asked for a nonsmoking room. It was stated on the entry way that it was in fact nonsmok... read more
Business response:
Thank you for your recent review of your stay. The condition of your room smelling like smoke that you described is unacceptable and I sincerely apologize for your experience. To prevent this from happening again, my team is working diligently to make sure guests do not smoke in our non-smoking rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Room was dirty. Only one pillow in the room for two of us and the pillow case on that pillow looked like it had not been changed since the last person slept there. On a positive note, we found the gentleman on the night shift to be extremely nice, helpful. Once informed about needing a second pillow, he brought us one quickly. I would make him the manager.
Two Night Stay at Extended Stay When I wanted to check in, I waited in the lobby for about 25 minutes. The manager came in and told me to dial 0 and the lady who was supposed to be working the front desk would pick up because she had a mobile phone with her. I called her and a phone rang on the front desk. The manager went into the back and "found" the front desk worker. After checking in, my stay was ok until I called the front desk for an additional pillow and blanket. That took an hour and a half. The next morning, the to... read more
Revisting the 80's The sheets and decor hasn't been updated since 1986. The staff was helpful but the place is in desperate need of a update. Wifi slower than dial up
DON'T STAY HERE the room was dirty with sticky junk allover all the countertops- no housekeeping to clean! Restroom broken in half, full kitchen-no utensils and fridge was off. big blood stain in the sheets.
Seedy hotel Unsavory characters and obvious drug use. We were never comfortable with our surroundings. We actually paid for one more night but decided to leave and stay somewhere else
no breakfast..No housekeeping...help your self no breakfast...no breakfast..No housekeeping...help your self
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.