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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weird place Let them know i would check in late at night-- pulled up to the hotel lobby and all the lights were out, door locked! I have never seen such a thing at any hotel or motel anywhere in the world. Then the room, which had an entire kitchen area we did not need-- had not a single cup or spoon, and worst of all, no coffee maker-- medieval torture. Somebody eventually brought us one, but not having cream, sugar, cups etc.. i have never seen this anywhere in the world either. Not sure why this place is so weird. One goo... read more
Strange hotel A kitchen with no coffeemaker cups spoons cream sugar Never seen that in any hotel The office was closed-- lights off and locked up when we arrived Very strange More strangeness-- cant describe The only good thing was the bed
Bugs (roaches)
Horrible, just horrible. Bed bugs, bathroom not cleaned, some lights didn't work, remote control didn't work. Horrible.
Business response:
I appreciate you taking the time to write a review of your experience with us. The overall condition of your room and items in the room not working you described are unacceptable, and I sincerely apologize for your experience. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Not stocked We stayed there because of the convenient location and we needed a kitchen. There were absolutely no dishes, eating or cooking utensils. Staff said they were booked full and therefore short. Advertising for Extended Stays clearly states that all rooms have fully stocked kitchens. When we finally did get kitchenware, the burner didn't work on the stove--wouldn't get warm enough to burn my hand when held on it. Obviously won't stay there again.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that we failed to provide the cooking utensils that you needed when you checked in and that the burner on the stove top did not work properly. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Not the best experience... Won't be back My stay was not as expected. When we arrived to our hotel room we noticed that the carpet was a little outdated. That wasn't a major deal for us, but after being in the room for a while we started to see roaches . We stayed overnight and was hardly in the room, but to sleep. The next morning as we were packing to leave , we pulled the covers back and noticed a condom wrapper in the bed( didn't belong to us) luckily we did not sleep under the covers, as apparently the sheets were not c... read more
Business response:
Thank you for your recent review of your stay. The situation you described regarding the condition of your room overall from the smoke detector and the cleanliness issues. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have reviewed this with the entire staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Not worth it. Not a great stay . Phone didn't work. No shower curtain and no was clothes. And tv was blurry whole night. Tryin to watch a game and had to deal write that. Really.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that recent stay was not a great stay and your having to deal with the multiple issues you experienced. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
hotel staff was great. Room was the worst of the many Extended Stay America's I have stayed. The room was not cleaned well and the sheets didn't appear to be changed. The room had a very strong odor that was not the normal hotel odor.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that the room did not meet your expectations concerning cleanliness and odor. I met with the staff, and we will do our best to make sure all rooms are properly inspected to provide an exceptional stay. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Noisy no sleep the room was adequate but nothing great. there were no dishes or kitchen utensils in the room and I had to go to the front desk and carry them back to the room myself, including the coffee maker. I could hear every footfall and cabinet door of the people above me and the pipes were loud when the next door neighbor used the restroom, and if people were talking outside the room it sounded as if they were in the room, which made for little sleep. The parking was very far from the room as well. There was a roach i... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize about the noise level that you experienced during your stay. I also want to apologize for having to carry your dishes to your room during your recent stay, we should of delivered those to your room. In response to your feedback, I am making sure our employees are aware of any excess noise level so it is addressed and to deliver the dishes to the rooms. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or an... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.