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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you want your stuff stolen... This hotel needs to be removed from this site and from the extended stay brand. Our entire luggage got stolen from one of the rooms. The hotel staff was trying to forge the police investigation by covering for the employee who stole it and refusing to provide her information. The investigation took longer than it should have, leaving us stuck in Atlanta additional day causing us stress and headache. The employee was found thanks to a nice coworker Not Management! and we still had to chase her... read more
Business response:
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Wow This hotel room has small roaches in the bathroom.
Business response:
Marcus, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Never again The minute you open the door the room smells terribly 2 faucets were dripping in the bathroom requested 3 times for them to be repaired. They wee never repaired. The room had cockroaches. Carpet was stained with a 3” red Color. One of the bath towels was dirty and couldn’t be used
Business response:
Laurence, thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
The property was old, tired and dirty. I didn't even stay the night. I left the key on the bed and wen and checked in to the Holiday Inn Express
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Check in was the most pleasant part. Other than that, the room itself looked like it was tidied up for previous guests to come back to, not for a new guest. There were dirty bath towels left in the bathroom, wetness on the toilet, a film of cleaning solution on the kitchen table, where it looked wet, but resides there after 4 hours. There was also no mattress protector, but sheets that seemed too small for the bed. Once I pulled the sheets back, the sheets were wrinkled in the center as if someone had previously laid in them... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Hotel room had a bad smell which made sleeping difficult. The next day we went to get an air freshener for the room. After further investigation, we found that there was a bag of trash in one of the cupboard. It was mentioned to the staff, but was never removed.
Business response:
Thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Fair Uncomfortable bed made me itch and I had to ask for a refund
Business response:
Thanks for staying at our hotel. We are sorry for the issues you experienced and regret the inconvenience caused. Your concerns have been shared with the respective team members to improve facilities and amenities moving forward. Thanks again, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management
Everything was flooded in the room upon arrival...
Business response:
Demetrius, thank you for taking the time to post your review. We are sorry the condition of your room was not up to par and we are working to address this. Even though we conduct regular maintenance checks, we will refocus our efforts to make improvements. We hope we have the opportunity to make it up to you on a future stay. Sincerely, Hotel Management
Business response:
Robert, please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another occasion to provide you with the hospitality and outstanding service you should have experienced during this visit. Thank you for being our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.