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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else! Stayed 2 nights, NO maid service. Room was dirty, clothing and trash under the beds. Bugs in the bathroom.
Business response:
Chris, we apologize for the cleanliness issues in your room, and even more that we didn't promptly respond to correct it. We have inspection procedures in place to make sure that this does not happen, so we regret that we dropped the ball. We're working with our housekeeping department to resolve these issues. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests, we are always happy to provide this service upon request at a minimal fee. We hope you will give us a chance to redeem oursel... read more
You could at least provide paper cups!!!!!!!!! and more wash cloths
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, we fall short. Please know, kitchenware for your room is available and kept at the front desk to ensure cleanliness. And fresh linens and towels along with any toiletries are always available at the front desk and are complimentary. We hope you will stay with us again so we can provide you with the great experience you deserve. Sincerely, General Manager
Don't stay Room was dirty found a old pair of underwear under the bed,hair in shower and sink, grease on the wall over stove and a bad smell in the room.
Business response:
Edmond, thank you posting a review of your stay. We apologize for the cleanliness issue you encountered in your room. We have shared your comments with our housekeeping staff so that they will be more diligent in our efforts. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Horrible experience! Our room was very dirty and ill-equipped. We had only 2 towels and no wash clothes for a family of 4. We also booked 2 rooms and requested adjoining rooms or at least to have the rooms close together. I called 2 days in advance, again the day before, and the day we arrived to make sure we were close together. When we arrived they gave us rooms in separate buildings as far apart as possible. The desk clerk laughed about it! We didn't have a coffee pot, soap, shampoo...basically the room was bare except fo... read more
Business response:
Cynthia, thank you for sharing the details surrounding your stay. Please accept our sincere apologies for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
Avoid for the price. Not well staffed. Got to hotel at check in time. Two customers waiting In lobby, no front desk attendant. They finally showed up 15 mins later. Was told there was a breakfast the next morning form 730-930. Got to lobby at 830. Coffee was out. Front desk person said oh well we are out of coffee? Didn't make more. And the breakfast items were granola bars. Terrible customer service which is a shame because the property isn't bad.
Business response:
Shawn, thank you for the feedback about your stay at our hotel. I apologize for our staffing service not meeting your expectations. To make sure this does not happen again, I am actively working with my team to improve our guest experience. We appreciate your comments as they will only help us improve and hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, General Manager
THE WORST!!!!! This hotel is for road dogs who carrier everything they need with them including blankets, drinking glasses and Pillows. They only had available 2 small coffee mugs. I had to beg for bedding for the sofa sleeper in my suite. They did not want to give extra towels unless I hauled the used towels to the front desk. I called the front desk several times with no answer. What hotel does not have someone at the front desk. Staff was cold and acted like I was crazy for asking for glasses and bedding. THIS IS THE WORS... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We are also sorry for the service issues you encountered and regret that you were unhappy with our hotel policies. As we are an extended stay property, most of our guests bring their own toiletries and other amenities for their comfort. If we did not communicate this at the time of check-in, we are sorry. We hope you will giv... read more
Not Clean This hotel is not clean. The lobby floors are dirty and the hardwood floor in my room was sticky and not clean. There were no utensils whatsoever in the room and no iron nor ironing board. I booked a studio room and it was tiny at best. The outside of the room leading to the parking lot was trashy. My stay was not comfortable at all. I won't stay here again.
Business response:
Denise, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience going forward. Kitchenware for your suite is kept at the front desk, as per our brand standard requirements, if we did not communicate this at check-in. we are sorry. I... read more
Tattoo shop downstairs Well the attendant was not particularly happy about having to check me and a few other patrons in and could not stop checking her phone during my check in. The lobby reeked of marajuana which was lovely. We then got to our room and found our bed sheet was a flimsy cloth that barely stayed on the bed. We went to the local sporting event and came back around 10 to find loud Latino music booming from the area next to the hotel. In addition was the person running a tattoo shop out of the room below us. We ... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
disappointing The room, bed, and sheets were smelly and dirty that we wanted to change our room immediately. Unfortunately, they could offer only one option, which was even worse than ours like untidy bed and gross smell. Since we didn't have any clean pillow cover with us, we bought a hat to be able to fall asleep. While leaving, the receptionist noticed our dissatisfaction, and asked for our address to which she offered to send one open extra night coupon in order to settle that stay amicably, and we were ready to give the... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.