This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not be back This place was super noisy for some reason. Doors were getting slammed all night long. The lobby called my room at 12:45am to ask me if I had ordered pillows to my room, which I hadn't. I felt it was way too late in the night to call the room by mistake. Lots of people outside talking and shouting late into the night and morning hours. It's in a decent location otherwise, I just had a bad experience and very little sleep.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
방에서 냄새가 심함 어둡고 침침 해요
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Don’t stop here. This is a long term residence hotel. Not set up for overnight guests. No drinking water glasses in kitchen or bathroom. The breakfast was a joke and location was hard to find. Not much of a reward for ten hotels we utilized on our road trip. Appears desirablehotels were not available for free nights.
Business response:
We sincerely apologize for not explaining our policy to you on arrival. As an extended stay property, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We will be sure our front desk communicates this more clearly going forward. Also, your concern with regard to our breakfast will be shared with our Brand Leaders when determining new selections for future implementation. Please consider giving us another opportunity to make it up to you on your nex... read more
Decent hotel that had its issues The hotel was nice enough for one night, but definitely had it’s flaws. The shower was not Clean, there was dust everywhere, floors was dirty, crumbs on the couch, and a rusty microwave that took a lot of effort to close. I think if the hotel was cleaned properly, I would have easily gave it a 3 out of 5.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. We are very concerned about your remarks and your feedback is shared with our housekeeping department to make sure all procedures are being followed so this does not happen again. Please consider giving us a chance to provide you with an improved stay. Sincerely, Hotel Management
Bad Service Hotel was clean but room service was horrible. No fresh towels or sheets provided so we had to walk down to try and get them "if" they were available.
Business response:
Andrea, thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
My loud unrestfull stay Loud noise coming from the air vent part downstairs with no one answering at desk to take care of the situation bug in bath tub upon arrival.
Business response:
Charissa, although difficult to know, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issue in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Unfortunately, we missed something during this process, and for that we truly regret. We ... read more
Dirty When we arrived to our room we found poop in the toilet, dead bugs on the floor, the stove top was torn apart, their was mold on the inside of the dresser drawer , stains on the cover and the carpet and floor was so sticky our shoes would stick to it.
Business response:
Chris, please accept my apology for the inconvenience and less than favorable experience you had at our hotel. We are sorry we failed to provide you the clean and comfortable room that you deserved. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Close to Suntrust Park (Bad Customer Service) My friends and I booked this room back in March for a Atlanta Braves game on July 15th. We planned a road trip all the way from New Jersey to Atlanta for this game. While on the road I have received a phone call from the front desk of Extended Stay America stating that they have over booked my room and can only accommodate a room with a pullout and a cot in order to accommodate me and my friends. They were very rude about telling me this new and made it seem as if it was not a bi... read more
Business response:
We extremely apologies for not having your suite available and for the behaviour of our employees. We certainly understand your frustration and regret the inconvenience this caused you. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. Please give us another opportunity to have you as our guest as I am confident we can replace this ex... read more
Business response:
Darrell, thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.