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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Jill, please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another occasion to provide you with the hospitality and outstanding service you should have experienced during this visit. Thank you for being our guest. Sincerely, Hotel Management
Worst stay ever Arrived after midnight for a single night stay to attend a trade show with my 75 yoa father-in-law and adult son. Room was filthy with some previous guest belonging and tubs of dirty dishes. Staff was very apologetic and spent about 20 minutes clearing the room which was the only one available. She did her best and provided clean sheets and towels. The room still smelled bad and the smoke alarm had been disconnected and fell from the wall in middle of the night. We only chose to stay because we were really ti... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The hotel had no wash towels and the refrigerator was leaking.
Business response:
Shameka, please accept my personal apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
You get what you pay for It was located in a good area, but i was unsatisfied with the cleanliness of the room . If you are not too picky on condition then this works out best for you. Watch out for the $100.00 cash deposit , you will get it back as long as you do not do any damage or smoking.
Business response:
Deni, thanks for staying at our hotel. Although you liked our convenient location, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
No service room- no cleaning-no breakfast-no secur My checking was a disaster. My family needs a place due to a home repair. I rented an studio but nothing as utensils. No conditioner- no change of towels- no cleaning. Breakfast to go from 7 am was very disgusting the mini table with coffee to go. Is better coffee in my mechanic shop. The men in the office was courteous; however the lady was no polite at all. No conditioner no nothing. Not recomendable for families.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Not the greatest The front desk woman was condescending and rude, there was no one in the office when I arrived. The carpet in my room was damp and there was pet food in the corner of the room. All the lamps were dusty. There was an undeniable odor in the room, in general. I couldn't get fresh linen, and there was no utensils glasses or anything in my room. I wasn't informed if there was any breakfast offered in the mornings, I found out it was when I was checking out. No one offered any insight on Atlanta, there was very li... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly hope you will give us another chance to prove that we a... read more
Ugly smell coming from heater Couldn't sleep all night, the bed was small and uncomfortable
Business response:
Sharon, thank you for your review. Although your stay was pleasant in few aspects, we sincerely apologize for the problems you encountered with the comfort of the bed as well as the odor issues. I have shared your comments with our housekeeping and maintenance team and we are looking into the problem so that we can correct it. Please consider giving us one more chance so we can make a favourable impression of our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.