Extended Stay America Select Suites - Atlanta - Cumberland Mall

Business response:

Maribel, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management 

Business response:

Thank you for returning to Extended Stay America. We are sorry for the difficulties you have experienced at our front desk. Your feedback has been shared with our team to make sure we are consistent with our service delivery. We value all your feedback as we are continually striving to improve our future guests’ experiences. We hope this will not deter you from choosing us again soon. Sincerely, Hotel Management 

Business response:

Tonja, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Rashun, we appreciate you taking the time to leave your rating and are happy if you liked various aspects of your stay. However, we are sorry if we were not at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management