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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All was satisfactory- just an older hotel. I didn’t like how they say online and when we called that they had a fitness center and when we arrived.. we asked where it was and they said they didn’t have one.
Business response:
Thank you for sharing your feedback. Although you had an overall pleasant visit, we apologize our hotel did not have the fitness center you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Thank you for being our guest, and we do invite you to stay with us again in the future. Sincerely, Hotel Management
You could smell the faint marijuana stench inside the room and everything was outdated. On the plus side the room was clean and the a.c. worked.
Business response:
Thank you for reviewing your stay. We are happy to read you liked your room and had an overall pleasant visit. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area. Sincerely, Hotel Management
Everything was just great, i always love stay at the Cumberland extended stay. Staff great
It was just great, staff was very helpful and polite i love and enjoy staying there
Business response:
Thank you for sharing your experience and recognizing our staff for providing you with excellent service time and time again. Our mission is to provide relaxing, clean, and quiet accommodations, while serving all of our guests needs with a "can do" attitude. Thank you for making Extended Stay America your home away from home. We hope to welcome you back again soon. Sincerely, Hotel Management
The only good thing is the area They took a ridiculous amount of $100 for a deposit because I paid for the room through a third party (Hotels.com). Usually when a deposit is required, it does NOT get processed as a payment. I had to call the hotel about the $100 ONLY being a deposit NOT a payment. Nevertheless, I am waiting for a refund days later. My room smelled like heavy roach spray.
Business response:
Lachelle, thank you for your feedback. Please accept our apologies that your room did not meet your expectations. We have asked our staff to look into your concerns. Please know our front desk is staffed around the clock to help make the most of your stay. We regret any delay you are experiencing in receiving the authorization hold. We would like to share that the hold is not a charge, and if there are no incidentals, the remaining hold will be refunded back to your account, and depending on the bank this can take 7-9 busine... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,196 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.