Extended Stay America Select Suites - Atlanta - Cumberland Mall

Business response:

Kevin, thank you for taking the time to share your feedback. We are sorry for the inconvenience you experienced due to the concerns with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to durin... read more

Business response:

Steve, on behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Atlanta. Sincerely, Hotel Management 

Business response:

Maya, thank you for your review. It's nice to know you enjoyed your overall stay with us. However,we aresorry the breakfast was not to your liking. We will make note of your feedback as we plan any changes to our breakfast. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management