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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Martina, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Go back Great
Business response:
Wow - Melody, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Charles, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No a/c A/C didnt work in my room and was relocated ASAP. A/C didnt work in my room and was relocated ASAP.
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Very comfortable here. Unlike many others, this room had plenty of light plenty of outlets a comfortable bed and everything I need
Business response:
Stephen, thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment style living with lots of room to relax, and many extras that make traveling easy. Thanks once more for the great review. Please come and see us again! Sincerely, Hotel Management
Pros: 1. Hotel staff were very pleasant. Helped with late check-in and check-out. 2. Bed was very comfortable. Cons: 1. Free breakfast provided was very disappointing. 2. Carpet in the room smelled bad. 3.Towels provided were torn.
Business response:
Thank you for taking the time to share your feedback. We are pleased you liked some of the aspects of your stay, but we are sorry for not meeting your expectations in regards to our breakfast offerings as well as with the housekeeping issues. We value your feedback and will use it as tool to improve our service and facilities going forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Wonderful room for the price and great service
Business response:
Thank you for your nice feedback about Extended Stay America. We are glad to know you liked our excellent value and the service provided by our associates. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Enjoyed our stay.! Friendly staff clean room and a comfortable setting. Minutes away from downtown and the mall is close by! Also a very good detail shop about a minute up the road if you need your car washed..!! I really enjoyed my stay..!
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and courteous service as well as your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
I was charged and never got in my room.Im sueing.No one was there to let me in my room for late night check in.Its very sad
Business response:
We apologize for the unpleasant experience. Please contact our general manager to provide more information so that we may investigate your concerns and follow up appropriately. Thank you for being our guest and for letting us know. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.