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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Property Location Located in Smyrna (Cobb Galleria), Extended Stay America - Atlanta - Cumberland Mall is minutes from Cumberland Mall and Cobb Galleria Centre. This hotel is within close proximity of SunTrust Park and Cobb Energy Performing Arts Centre.Rooms Make yourself at home in one of the 125 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you co... read more
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK place to stay, safe and clean. We evacuated Florida for Hurricane Irma, this was the only hotel with availability. It was fine, the people were nice, the room was OK, nothing fantastic, but it met our needs and expectations.
Business response:
Vincent, it was our pleasure hosting you at Extended Stay America. We are pleased to read you had a pleasant stay and that our courteous associates made it even better. We appreciate you choosing us and hope to see you again in the future. Sincerely, General Manager
Nice hotel, in safe neighborhood. I stayed during hurricane Irma and the accommodation was appreciated. Clean room with nice furniture, TV, bed and AC
Business response:
Frank, thank you for sharing your positive feedback about Extended Stay America. We are glad to know you had a comfortable stay and that your well-appointed room left you with a great impression. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
Brandon, our thanks for the feedback of your visit at Extended Stay America. We are pleased to know you had an overall great experience. Please come back and see us again soon. Sincerely, General Manager
I kept asking for a small bottle of shampoo, but they never had one. I consider that a basic item for an "Extended" stay.
Business response:
Ryan, thank you for sharing your experience with us. We're pleased that your experience was good on the whole, but, we were sorry to read that you were disappointed with the lack of toiletries in your room. We have shared your feedback with our management team to step up our efforts going forward. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
You get what you pay for... I made a last minute decision to stay in this area and arrived at 10pm to check in. Lobby doors were locked and had to call to be let in to chick in. Immediately told me the area was not the best area. No place to pull up and check in. Room numbering on outside of bldgs was very confusing. The overall appearance of the complex was OK but stairwells and parking lats had a lot of trash in them. I paid a cheap price and you get what you pay for. The room itself was OK and comfortable. Wifi was low si... read more
Business response:
Mark, thank you for staying with us. We are pleased that with the exception of a few issues, you had a pleasant visit. We hope you will choose us another time so we can provide you with a much more satisfying experience. Sincerely, General Manager
Business response:
Thank you for staying at Extended Stay America. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager
Roaches in the kitchen and front desk older clerk was rude when asked for fitted sheet
Business response:
We apologize for the issues you encountered which led to a disappointing stay. While it’s always our attempt to be flawless, sometimes we fall short. Your concerns have been shared with each department involved in an effort to be more diligent moving forward. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, General Manager
Not too happy. Hair was in the bathtub, and it was clogged. The water would get to our ankles and not go down until a half an hour after the shower. There was a leak around the toilet. Our pots did not come with lids. We did not get a knife. People outside were extremely loud at all hours of the night.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. Although we make every effort to be perfect, sometimes we fall short. We have shared your concerns with the appropriate team to step up our efforts. We hope you will consider giving us a second chance in the future to provide you with a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 4.1 star rating with 1,248 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.