Extended Stay America Select Suites - Atlanta - Cumberland Mall

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management 

Business response:

Jermie, thank you for staying with us and for the four-star rating. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your experience with us and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Sarah, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Bill, thank you for being our guest at Extended Stay America. It’s nice to know our location worked well for your needs and that you liked our courteous associates. However, we regret if any inconvenience was caused while you were here. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management 

Business response:

Stephen, we appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Karla, we are pleased to know how much you enjoyed your stay at Extended Stay America. Our entire staff works hard to meet and exceed our guests' expectations, and they will be pleased with your rating. We hope you will choose us again. Sincerely, Hotel Management 

Business response:

William, thanks for being our guest. It is a pleasure knowing you were benefited with our convenient location and that you liked the comfort of your bed along with great value we offer. All of us at Extended Stay America would love to be the hotel of your choice every time you are in the area. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Jeffery, thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management