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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Property Location Located in Smyrna (Cobb Galleria), Extended Stay America - Atlanta - Cumberland Mall is minutes from Cumberland Mall and Cobb Galleria Centre. This hotel is within close proximity of SunTrust Park and Cobb Energy Performing Arts Centre.Rooms Make yourself at home in one of the 125 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you co... read more
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for... I made a last minute decision to stay in this area and arrived at 10pm to check in. Lobby doors were locked and had to call to be let in to chick in. Immediately told me the area was not the best area. No place to pull up and check in. Room numbering on outside of bldgs was very confusing. The overall appearance of the complex was OK but stairwells and parking lats had a lot of trash in them. I paid a cheap price and you get what you pay for. The room itself was OK and comfortable. Wifi was low si... read more
Business response:
Mark, thank you for staying with us. We are pleased that with the exception of a few issues, you had a pleasant visit. We hope you will choose us another time so we can provide you with a much more satisfying experience. Sincerely, General Manager
Business response:
Thank you for staying at Extended Stay America. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager
Roaches in the kitchen and front desk older clerk was rude when asked for fitted sheet
Business response:
We apologize for the issues you encountered which led to a disappointing stay. While it’s always our attempt to be flawless, sometimes we fall short. Your concerns have been shared with each department involved in an effort to be more diligent moving forward. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, General Manager
Not too happy. Hair was in the bathtub, and it was clogged. The water would get to our ankles and not go down until a half an hour after the shower. There was a leak around the toilet. Our pots did not come with lids. We did not get a knife. People outside were extremely loud at all hours of the night.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. Although we make every effort to be perfect, sometimes we fall short. We have shared your concerns with the appropriate team to step up our efforts. We hope you will consider giving us a second chance in the future to provide you with a better experience. Sincerely, General Manager
Not bad for one night I've stayed on Tuesday for LAD baseball game at SunTrust Park. When I've walked from hotel to SunTrust Park, it was very hot. But when I came back the hotel, it was nice for walking.
Business response:
Bumsuk, It was our pleasure having you as our guest at Extended Stay America - Atlanta - Cumberland Mall. We are pleased you had an overall nice stay and loved our location which made your stay enjoyable. We hope to see you again soon. Sincerely, General Manager
It was fine.
Business response:
Thank you for being our guest at Extended Stay America - Atlanta - Cumberland Mall. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Business response:
Donna, many thanks for taking the time to post your generous ratings online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Atlanta - Cumberland Mall. Sincerely, General Manager
Room was not ready when we arrived at 4:00pm, Front desk was shaky at best
Business response:
Ronald, thank you for taking the time to evaluate your stay. Please accept our apologies for the unpleasant encounter you had with our service. We are working with the entire staff to make sure we don't repeat what you experienced. We strive to deliver service that goes above and beyond and hope you consider a return visit so we can make a much better impression. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 4.2 star rating with 1,281 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.