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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Property Location Located in Smyrna (Cobb Galleria), Extended Stay America - Atlanta - Cumberland Mall is minutes from Cumberland Mall and Cobb Galleria Centre. This hotel is within close proximity of SunTrust Park and Cobb Energy Performing Arts Centre.Rooms Make yourself at home in one of the 125 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you co... read more
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room we got hadn't been cleaned, but Pam took care of us and got us another room right away.
Business response:
Heather, thank you for sharing your feedback of your stay at Extended Stay America. We're sorry your room was not ready when you checked-in. Nevertheless, we're happy to know Pam served you well and resolved your concern by offering you a room change. We appreciate your business and look forward to seeing you again in the future. Sincerely, Hotel Management
The entire property and our room could have used more attention, cleanliness isn't a priority. Good location & area.
Business response:
Jason, thank you for staying with us and letting us know you had an overall pleasant visit. Although we are glad you liked our location, we are sorry for the issues you had while here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Liked it a lot but. Location was very nice. It was near everything we intended to visit. Cigarette butts’ were not cleaned up around stairways. Room could have used a good cleaning.
Business response:
Richard, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
It was okay place. Need coffee maker in rooms. Office needs to open up early.
Business response:
Thank you for choosing our hotel. Although you had an overall pleasant stay, we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. To ensure cleanliness of kitchenware along with the coffee-maker upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
OK place to stay, safe and clean. We evacuated Florida for Hurricane Irma, this was the only hotel with availability. It was fine, the people were nice, the room was OK, nothing fantastic, but it met our needs and expectations.
Business response:
Vincent, it was our pleasure hosting you at Extended Stay America. We are pleased to read you had a pleasant stay and that our courteous associates made it even better. We appreciate you choosing us and hope to see you again in the future. Sincerely, General Manager
Nice hotel, in safe neighborhood. I stayed during hurricane Irma and the accommodation was appreciated. Clean room with nice furniture, TV, bed and AC
Business response:
Frank, thank you for sharing your positive feedback about Extended Stay America. We are glad to know you had a comfortable stay and that your well-appointed room left you with a great impression. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
Brandon, our thanks for the feedback of your visit at Extended Stay America. We are pleased to know you had an overall great experience. Please come back and see us again soon. Sincerely, General Manager
I kept asking for a small bottle of shampoo, but they never had one. I consider that a basic item for an "Extended" stay.
Business response:
Ryan, thank you for sharing your experience with us. We're pleased that your experience was good on the whole, but, we were sorry to read that you were disappointed with the lack of toiletries in your room. We have shared your feedback with our management team to step up our efforts going forward. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 4.2 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.