Extended Stay America Select Suites - Atlanta - Cumberland Mall

Business response:

Atri, thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. It’s a pleasure knowing you enjoyed being with us. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Heather, thank you for sharing your feedback of your stay at Extended Stay America. We're sorry your room was not ready when you checked-in. Nevertheless, we're happy to know Pam served you well and resolved your concern by offering you a room change. We appreciate your business and look forward to seeing you again in the future. Sincerely, Hotel Management 

Business response:

Jason, thank you for staying with us and letting us know you had an overall pleasant visit. Although we are glad you liked our location, we are sorry for the issues you had while here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Richard, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. Although you had an overall pleasant stay, we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. To ensure cleanliness of kitchenware along with the coffee-maker upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Vincent, it was our pleasure hosting you at Extended Stay America. We are pleased to read you had a pleasant stay and that our courteous associates made it even better. We appreciate you choosing us and hope to see you again in the future. Sincerely, General Manager 

Business response:

Frank, thank you for sharing your positive feedback about Extended Stay America. We are glad to know you had a comfortable stay and that your well-appointed room left you with a great impression. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager