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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Once again, you get what you pay for Appears to be an older hotel. Have to go to desk for any kitchen supplies, plastic cups all that is in room. I understand not having to clean dishes for short stays, but would have liked a glass glass. Room had some spots on bathroom door that wiped off, they weren't permanent. This shows lack of attention to detail. We left before breakfast was set up. Was offered a power bar.
Business response:
Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry you did not have dishes in your room and that your bathroom door was not clean. In response to your feedback, I am addressing the cleanliness standards with our staff. We should of explained at check in that we allow you to customize your kitchen and we will deliver what is requested. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experienc... read more
Friendly staff but never again. I will say, Tommy was awesome. Very helpful. This was my 1st Extended Stay. I usually perceive these motels as dirty, cheap, and dangerous. My bf suggested we stay, since this trip was a last minute decision. The outside of the motel was ok. The inside of the rooms weren't the best. The covers had cigeratte holes in them, a faint mildew smell, a few of the towels weren't clean (yellow marks and there wasba dried up bug in my towel). No coffee maker... No Blow dryer I didn't have any safety iss... read more
Business response:
Your review for our hotel was recently brought to my attention. The condition of the covers on your bed and the faint smell of mildew you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team is working to make sure all rooms are satisfactory for all guest checking in. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the... read more
I frequently have work in the area and have been using this facility for over 3 years. There have been many facility renovations recently. I find the rooms comfortable and the staff helpful and friendly. This is my home way from home when I am in Atlanta.
Business response:
Thank you for taking the time to share your experience. I am glad to see you were pleased with the comfortable rooms we offer and the service provided by our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Nice and convenient I really like this hotel for its convenience great Hotel staff location and comfort the only problem I had was the room could have been cleaner and I had loud Rowdy neighbors I was not pleased about the loud play of music at night
Business response:
Thank you for sharing your experience. It is good to know you had convenience and were comfortable staying at our hotel, despite the loud neighbors. Or staff will be addressed on making sure other guests are being mindful of their noise level. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
No complaints at all. Just wish it was more price friendly for the extended stay'ers
Business response:
Thank you for sharing your experience. It is good to know you had a pleasant stay without complaints. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
They're awesome! I really have no complaints at all. The staff is very accommodating
Business response:
We appreciate your kind words about your stay. Your positive comments about our staff are much appreciated. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
It was a comfortable stay with no complains. The staff is very accommodating. I love them!
Business response:
Thank you for taking the time to share your experience. I am more than pleased to read you had a comfortable, well accommodated stay at our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Room was smaller than expected. The appliances were outdated and rusty as well as the flatware, cookware, and dishes.
Nice, quiet hotel. My bed was too small and the shower water pressure is weak. It must be an Extended Stay Suites thing.
Business response:
Thank you for taking the time to share your experience. I'm glad that you had a pleasant stay with us, and we will into the shower water pressure you mentioned. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.