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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Property Location Located in Smyrna (Cobb Galleria), Extended Stay America - Atlanta - Cumberland Mall is minutes from Cumberland Mall and Cobb Galleria Centre. This hotel is within close proximity of SunTrust Park and Cobb Energy Performing Arts Centre.Rooms Make yourself at home in one of the 125 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you co... read more
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best hotel This motel should definitely be nicer given the price per night. There are cobwebs and dirt all over the stairs, the soap provided in the bathroom is like wax and doesn't really work as soap, and the to go breakfast is just okay (eg. packaged muffins).
Business response:
Thank you for your recent review of your stay. I sincerely apologize that the stairwells were not clean. In response to your feedback, we will strive to keep the stairwells on the property in great condition. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Lovd it until I got bac once aft 11pm an my key didn't work which was often an required goin to the lobby to get new key. Aft 11, u hav to Cal for someone an wait. Wen she finally came, she askd for the room number an purposely got it wrong to make me more upset an delay evn longer. The next nite the new key didn't work I had to go to the lobby an get a new key again an the desk guy informd me that I had a balance repeatedly an my room was prepaid in advance. I had no balance. I had to go to another extended stay an got outt... read more
Nice location, but not enough when you can't sleep The bed was so very uncomfortable, and the air would not shut off. Only had a low feature, and the low was high. I froze all night.
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that the bed was uncomfortable and there was an issue with the air conditioning. As this hotel’s manager, I can assure you that I have addressed this will my entire team to ensure your experience is not repeated. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Enjoyed our stay! We booked this hotel before reading any reviews; after reading some of what was said, we were a little apprehensive. Our stay was great! We were checked in quickly by Cody, who called the room later to see if we needed anything; we asked for bedding for the sofa bed, and he brought it quickly! We stayed in room 200, which was very clean and parking was right outside the door; it is close to the interstate which made it great for going to the downtown attractions. Just a mile from a mall and with several res... read more
Business response:
Thank you for taking to the time to write a review. I am thrilled you enjoyed out convenient location and that our guest service representatives accommodated you well. I will be sure to give Cody your thanks. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Average at best I had to leave a day early due to a previous engagement, but my friend stayed through Sunday night. My friend tried to check out in the morning, but the manager would not let her check out. Therefore, I am stuck with paying a bill for a room for a night I did not use. I was told by the manager that I would be refunded for that night, however, that refund has yet to occur.
Business response:
Thank you for taking the time to bring your issue to our attention. I am sorry to hear about the check out and refund issues. Due to this, I will be contacting our corporate office to see the issue with the refund. Thank you for being so patient. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 4.1 star rating with 1,248 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.