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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice and comfortable overnight stay I was just passing through, and stayed here overnight. I'm VERY picky when it comes to hotels. I'm was skeptical, as usual, but was rather pleased with check in and how clean the room was. Had a good overnight rest and felt pretty safe, although, it was kind of noisy being close the highway. Overall, I enjoyed my stay.
Business response:
Thank you so much for sharing your experience with us. It's great to hear that you were just passing through and decided to stay with us. I was also pleased to hear that you found your room clean and that you had a good overnight rest and felt safe. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Great location I am from the area mouth but have moved away and was in town visiting for my anniversary. My expectations were not met because the room needs some updates and the beds were tiny. I was expecting 2 queen beds or even a decent sized full, but the beds were more like a twin size.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that the room did not meet your expectations, especially the size of the bedding. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Nice and quiet Great room and price ................................
Better than Expected Clean and comfy. Better than I expected for the price. A few stain on the shower curtain and burn mark on the toilet seat. Full fridge, stovetop, and microwave. Wifi was just alright.
Technically speaking this hotel was overbooked so never and my other guest still were transferred to the Vinnings location. I rated neutral on this survey because this isn't for that hotel. The vinnings location was the most wonderfully accommodating hotels I have been in and I feel possible I would definitely stay there again for my next Atlanta trip
Not the best hotel This motel should definitely be nicer given the price per night. There are cobwebs and dirt all over the stairs, the soap provided in the bathroom is like wax and doesn't really work as soap, and the to go breakfast is just okay (eg. packaged muffins).
Business response:
Thank you for your recent review of your stay. I sincerely apologize that the stairwells were not clean. In response to your feedback, we will strive to keep the stairwells on the property in great condition. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
SNAFU during check in and not available for a receipt at checkout, bugs in the rooms, noisy HVAC units, smelled like bad cigars and smoked in for the last 100 years, all as a "non-smoking hotel. Bathroom and kitchen had traces of cigarette burns on the vanities and counters, as well as burn marks on the floors. The main living area, you could not turn the light off, as the lamp was plugged into the wall and there was no wall switch for it, or switch on the lamp
Business response:
Thank you for your recent review of your stay. I sincerely apologize when you checked in there were some challenges at check in. Also, I want to apologize that the room you were given had a odor. In response to your feedback, I am coaching our team on making sure all rooms are clean, smoking policy is enforced, and maintenance issues are corrected. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Lovd it until I got bac once aft 11pm an my key didn't work which was often an required goin to the lobby to get new key. Aft 11, u hav to Cal for someone an wait. Wen she finally came, she askd for the room number an purposely got it wrong to make me more upset an delay evn longer. The next nite the new key didn't work I had to go to the lobby an get a new key again an the desk guy informd me that I had a balance repeatedly an my room was prepaid in advance. I had no balance. I had to go to another extended stay an got outt... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.