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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Donna, many thanks for taking the time to post your generous ratings online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Atlanta - Cumberland Mall. Sincerely, General Manager
Room was not ready when we arrived at 4:00pm, Front desk was shaky at best
Business response:
Ronald, thank you for taking the time to evaluate your stay. Please accept our apologies for the unpleasant encounter you had with our service. We are working with the entire staff to make sure we don't repeat what you experienced. We strive to deliver service that goes above and beyond and hope you consider a return visit so we can make a much better impression. Sincerely, General Manager
Ok Stay Beds were fairly hard and had to go to the front desk to get toilet paper and an ice tray and cups. No plates etc in the room. The internet was super slow. Less than 1 Mbps which I wouldn't consider high speed internet. We stayed besides the laundry and you could hear the machines through the night not loud but one of those sounds just enough that it was heard.
Business response:
Justin, thank you for being our guest at Extended Stay America - Atlanta - Cumberland Mall. We are pleased to know you enjoyed your overall stay. However, I am sorry for the issued you had while being here and regret the inconvenience it caused. I have shared your concerns with my management team in an effort to improve our service and facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Comfortable and easy access to Braves games. We made an overnight stop to catch a Braves games while driving through Ga. The room itself was okay. The beds were comfortable and clean, and the bathroom was clean but housekeeping obviously skipped on vacuuming the floors. It was pretty obvious. Also, they were short on clean towels, so we had to wait for some to be cleaned. The front desk staff were very friendly and helpful.
Business response:
Thank you for choosing Extended Stay America - Atlanta - Cumberland Mall for your overnight stay. We are glad to know you were pleased with the service provided by our Front Desk associates and had an overall comfortable time with us. I have also shared your observation with my Housekeeping team to be more diligent going forward. We hope to see you again in the near future. Sincerely, General Manager
Business response:
We appreciate you being our guest. We want all of our guests to enjoy their trip, so we apologize if any inconveniences were experienced. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Business response:
Nicole, we appreciate your business. Ratings like yours help show we are doing things right. Thank you for staying at Extended Stay America - Atlanta - Cumberland Mall. We would love to welcome you back the next time you are in the area. Sincerely, General Manager
Gutes Hotel Schönes Hotel mit sauberen Zimmern..inklusive Küche..ohne Einrichtung. Für jeden Löffel muss man an die Rezeption gehen. Früh wurde ein kleiner Snack vom Hotel angeboten, der scheinbar nicht mal für die Hälfte der Gäste reichte. Zimmerservice war bei 2 Übernachtungen auch nicht dabei.
Business response:
Thank you for choosing Extended Stay America - Atlanta - Cumberland Mall. We are happy to know you liked your suite, but we are sorry for the inconvenience you had in picking up the kitchenware from front desk every time. Dishwares are kept there to ensure it remains clean, and that hygiene is maintained. Also, to mention the housekeeping service is provided to the guest who stays with us for 7 nights or more, in order to offer minimal intrusion to their home-like stay. We are happy to provide this at your request, for a min... read more
Business response:
Michael, thank you for choosing Extended Stay America - Atlanta - Cumberland Mall. We are happy to know you loved being with us and that you had a comfortable stay. Thanks again for being our guest. We look forward to welcoming you back soon! Sincerely, General Manager.
Great hotel! My stay was great! Staff was very nice! Hotel was clean and very comfortable. I would definitely recommend this hotel!
Business response:
Steven, thanks for recommending Extended Stay America - Atlanta - Cumberland Mall. We are thrilled we were successful in providing you a comfortable stay with our exceptional service. Thanks again for recognizing our efforts. We look forward to seeing you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.