Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.

Business response:

Thank you for choosing our hotel for your recent stay. Although our location was convenient for your needs, we apologize for the issues you encountered in your room with the HVAC unit. We have had our engineering staff service the unit and the problem has been fixed. We also regret the disappointment you had with our grab-and-go breakfast. We appreciate your visit and your feedback, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the cleanliness issue you encountered in the room and regret the disappointing service issue you received from our associates. We understand your frustration and have shared your comments with the appropriate teams so that we can improve our future guest experience. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are sorry for the noise issue you encountered from the guest above and regret the inconvenience caused. We wish we had known about this problem as we would have done our best to ensure you were comfortable. Also, your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. Thank you again, and we hope to welcome you back in the future. Sincerely, Hotel Management