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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very nice. However, the room was not very clean. When the air cooler had been running all day, there was a strong odor of cat urine. The bathroom was really gross, I was glad I brought Clorox wipes.
Business response:
Dear Magdalena, Thank you for choosing us for your recent visit. We are happy to read your kind words about our friendly staff. However, we sincerely apologize for the cleanliness you have experienced in our room and bathroom, which impacted your overall comfort. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another o... read more
Business response:
Dear Yaiza, Please accept our sincere apologies for the disappointing experience you had with us. If you made a reservation through a third-party booking site, we suggest you contact them for any financial inquiries. However, please don't hesitate to reach out to us directly at the hotel for any assistance. We hope you will allow us a future opportunity to host your stay and show you the impeccable hospitality we are known for.Sincerely, Hotel Management
Business response:
Dear Andrea,Thank you for your positive reviews. Please visit us again soon!
Great location and staff was friendly but this hotel needs a remodel really badly. Rooms smelled like old cigarettes, dark and paint is tired.
Business response:
Dear Tim, Thank you for staying with us and sharing your feedback. We are pleased you had a pleasant time here and were happy with the services of our team. However, we are sorry that the condition of our suite did not meet your expectations. We have taken note of your observations regarding the need to update and renovate, and currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. We are continually str... read more
Nice sized room, but not even a coffemaker. Not really set up as day by day hotel.
Business response:
Dear John, Thank you for providing feedback on your recent stay at Extended Stay America. We are glad to hear that you found your room to be spacious. Regarding your feedback about our hotel not being set up as a day-by-day hotel, we would appreciate further details to understand what you mean by that. We always strive to provide a comfortable and convenient experience for all our guests, regardless of their length of stay.Thank you again for your feedback, and we hope to welcome you back in the future and provide you with a... read more
Nice place to stay Everything was nice.Ms Kim and Asia are the best. My favorite place to stay
Business response:
Dear William, Thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know we met your expectations. We have shared your appreciation with our team, as any compliment is a booster for better service. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management
Business response:
Dear Martin,Thank you for your positive review, we look forward to seeing you again soon!
Business response:
Dear Carol,Thank you for your positive review, we look forward to seeing you again soon!
Business response:
Dear Jorge, Please accept our sincere apologies for the disappointing experience you had with us. If you made a reservation through a third-party booking site, we suggest you contact them for any financial inquiries. However, please don't hesitate to reach out to us directly at the hotel for any assistance. We hope you will allow us a future opportunity to host your stay and show you the impeccable hospitality we are known for.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,355 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.