Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.

Business response:

Thank you for being our guest. We are happy to know you had an overall pleasant stay with us and liked our courteous staff. However, we regret if you had any inconvenience. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to provide feedback about your stay. We are glad you had a pleasant stay overall. However, we are sorry your stay was impacted by our ongoing renovations. We plan the noisiest work when it will cause the least disturbance to our guests, and regrettably, this was unavoidable. We hope you will come back after the renovations have been completed. We would love the opportunity to provide you a more peaceful experience. Thank you again. Sincerely, Hotel Management 

Business response:

On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are glad our convenient location worked well for you and that you had an overall satisfactory stay. We appreciate your business and hope you will be back to see us on your next visit. Sincerely, Hotel Management 

Business response:

Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for not addressing them to your satisfaction. We are very sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management 

Business response:

We appreciate you bringing your experience to our attention. We are glad to read you had an overall pleasant visit and liked some aspects of our hotel. However, please accept our sincere apologies for the housekeeping issues during your visit. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Thank you for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Management 

Business response:

David, thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and regret any inconvenience caused. We appreciate each of your comments, and we hope you will revisit us whenever you return to the area. Sincerely, Hotel Management