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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Camilla we appreciate your positive review. We look forward to seeing you again soon!
There were no trash cans in the room. No pans to cook with and no dishes in the room even though there was a stove. The Heat/AC worked fine. It was a clean room. The front desk lady was very nice. I have a pretty big dog and they did accommodate us well with a room on the end of the hall.
Business response:
John, thank you for being our guest. We are glad to read you liked your room and the service provided by our staff. However, we are sorry for the disappointment you with our in-room amenities. We will take this up with the appropriate individuals to improve going forward. We hope to have another opportunity to provide you with a more relaxing, stress-free stay. Sincerely, Hotel Management
Great value Very comfy large clean rooms Only gripe is small TV very far from bed!
Business response:
Thank you Kenton, please come again soon!
All good
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Just don't pay in cash without receipt to JULIANNE JULIANNE thought he was the register and took it upon himself to pay himself extra for the night on Our Cash not too shabby there Julian but didn't work out too well did it I hope that cash went well to your crack pipe
Business response:
Reynold, thank you for the feedback. We take accusations of this nature very seriously, and I personally viewed the video to verify. No cash was exchanged with the GSR working at the time. Thank you for your time; we wish you safe travels. Sincerely, Hotel Management
Business response:
Thank you Christopher for your kind review. Please come again soon
The staff was very nice
Business response:
Thank you for being our guest. We are happy to know you had an overall pleasant stay with us and liked our courteous staff. However, we regret if you had any inconvenience. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
It was fine for an overnight stay. They are renovating so there is some construction going on. There is a residual smoke smell, but like I said, it's ok for a quick overnight stay.
Business response:
Thank you for taking the time to provide feedback about your stay. We are glad you had a pleasant stay overall. However, we are sorry your stay was impacted by our ongoing renovations. We plan the noisiest work when it will cause the least disturbance to our guests, and regrettably, this was unavoidable. We hope you will come back after the renovations have been completed. We would love the opportunity to provide you a more peaceful experience. Thank you again. Sincerely, Hotel Management
The floors in the room were stained and everything had a strong unpleasant smell. A dog pooped on the sidewalk close to the front door and it didn’t get cleaned for a long time. There was no ice machine. The front doors were not automatic, which made it difficult for people carrying lots of luggage or in a wheelchair. The one elevator broke down one night, stranding a person in a wheelchair in the first floor.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.