Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.

Business response:

Tonya, thank you for letting us know your visit at Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Charles, thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our spotless property as well as our courteous associates. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your recent stay. Although our location was convenient for your needs, we apologize for the issues you encountered in your room with the HVAC unit. We have had our engineering staff service the unit and the problem has been fixed. We also regret the disappointment you had with our grab-and-go breakfast. We appreciate your visit and your feedback, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the cleanliness issue you encountered in the room and regret the disappointing service issue you received from our associates. We understand your frustration and have shared your comments with the appropriate teams so that we can improve our future guest experience. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management