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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Side door entrance Our stay was very pleasant. The only problem we had is our keycards wouldnt open the door on the staircase on the end of the building. I'm an amputee and always find the most direct route but this backfired on me. I had to walk all the way around the building to walk the length of the building again to unlock door to take luggage in. It wasnt just our cards... noones worked it.
Business response:
Thank you Melinda, see you soon!
Luv it Great stay! Clean with a friendly staff. If you need something just ask. Very nice.
Business response:
Eva, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Camilla we appreciate your positive review. We look forward to seeing you again soon!
There were no trash cans in the room. No pans to cook with and no dishes in the room even though there was a stove. The Heat/AC worked fine. It was a clean room. The front desk lady was very nice. I have a pretty big dog and they did accommodate us well with a room on the end of the hall.
Business response:
John, thank you for being our guest. We are glad to read you liked your room and the service provided by our staff. However, we are sorry for the disappointment you with our in-room amenities. We will take this up with the appropriate individuals to improve going forward. We hope to have another opportunity to provide you with a more relaxing, stress-free stay. Sincerely, Hotel Management
Great value Very comfy large clean rooms Only gripe is small TV very far from bed!
Business response:
Thank you Kenton, please come again soon!
All good
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Just don't pay in cash without receipt to JULIANNE JULIANNE thought he was the register and took it upon himself to pay himself extra for the night on Our Cash not too shabby there Julian but didn't work out too well did it I hope that cash went well to your crack pipe
Business response:
Reynold, thank you for the feedback. We take accusations of this nature very seriously, and I personally viewed the video to verify. No cash was exchanged with the GSR working at the time. Thank you for your time; we wish you safe travels. Sincerely, Hotel Management
Business response:
Thank you Christopher for your kind review. Please come again soon
The floors in the room were stained and everything had a strong unpleasant smell. A dog pooped on the sidewalk close to the front door and it didn’t get cleaned for a long time. There was no ice machine. The front doors were not automatic, which made it difficult for people carrying lots of luggage or in a wheelchair. The one elevator broke down one night, stranding a person in a wheelchair in the first floor.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 4.2 star rating with 829 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.