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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ghetto Did not get to stay there due to no parking for my haul and trailer . Did not get to stay there there no parking at all. Had to find another place to stay at
Business response:
Dear Guest, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
At check in I was greeted by Stella and her headphones with “we have no studios available”, no hello or smile or anything. She told me she’d have to upgrade me to a queen suite since the original rooms had to be cleaned still, which is obviously fine but then she said I’d have to pay the difference. Every piece of info I had to pry out of her as she awkwardly stared at us. Once I informed her three times that I reserved two rooms that were available online at the time, she just walked away for a few minutes. She came back, s... read more
Business response:
Dear Rikki, Thank you for reviewing our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. We hope you will give us another opport... read more
Business response:
Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the cleanliness of your room. Providing a clean and comfortable environment is a top priority, and we regret that this was not reflected during your stay. Your comments have been shared with our housekeeping team to address the issue promptly. We understand your frustration with being asked to change your own sheets, and we are taking steps to ensure our team is available to assist guests more effe... read more
Business response:
Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the cleanliness of your room. Providing a clean and comfortable environment is a top priority, and we regret that this was not reflected during your stay. Your comments have been shared with our housekeeping team to address the issue promptly. We understand your frustration with being asked to change your own sheets, and we are taking steps to ensure our team is available to assist guests more eff... read more
Business response:
Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the cleanliness of your room. Providing a clean and comfortable environment is a top priority, and we regret that this was not reflected during your stay. Your comments have been shared with our housekeeping team to address the issue promptly. We understand your frustration with being asked to change your own sheets, and we are taking steps to ensure our team is available to assist guests more eff... read more
Reservation was canceled 2 hours before check in. Was charged for first night, been a hassle ever since trying to get everything refunded. And my review keeps being denied, is this because I’m not leaving a good review?
Business response:
Dear Kelly, Please accept our sincere apologies for the disappointing experience you had with us. If you made a reservation through a third-party booking site, we suggest you contact them for any financial inquiries. However, please don't hesitate to reach out to us directly at the hotel for any assistance. We hope you will allow us a future opportunity to host your stay and show you the impeccable hospitality we are known for.Sincerely, Hotel Management
Business response:
Dear Jennifer, Please accept our sincere apologies for the disappointing experience you had with us. If you made a reservation through a third-party booking site, we suggest you contact them for any financial inquiries. However, please don't hesitate to reach out to us directly at the hotel for any assistance. We hope you will allow us a future opportunity to host your stay and show you the impeccable hospitality we are known for.Sincerely, Hotel Management
Rooms smelled like old cigarettes and the hall like pot. Rooms were old and dark and need a remodel. Good location and staff were very friendly and helpful.
Business response:
Dear Tim, Thank you for staying with us and for your review. While we are glad you were satisfied with our courteous staff and the convenience of our location, we apologize for the condition of your suite and any oversight in our hotel areas. We understand how important it is to have a clean room and one that is also free of smoke, and we’re sorry for not being able to make that happen for you. We are sorry that these issues compromised your stay. We are wholly committed to regaining your trust and confidence, and we hope yo... read more
Business response:
Dear Richard, Please accept our sincere apologies for the disappointing experience you had with us. If you made a reservation through a third-party booking site, we suggest you contact them for any financial inquiries. However, please don't hesitate to reach out to us directly at the hotel for any assistance. We hope you will allow us a future opportunity to host your stay and show you the impeccable hospitality we are known for.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.