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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Levar, Please accept our sincere apologies for the disappointing experience you had with us. If you made a reservation through a third-party booking site, we suggest you contact them for any financial inquiries. However, please don't hesitate to reach out to us directly at the hotel for any assistance. We hope you will allow us a future opportunity to host your stay and show you the impeccable hospitality we are known for.Sincerely, Hotel Management
Hav bedbug on my bed
Business response:
Dear Lulu, Please accept our apologies for not meeting your expectations during your visit. Regarding our rooms' cleanliness and pest control, we follow the most rigorous industry standards. We have discussed your feedback with our housekeeping team, and the room you occupied will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience... read more
Room stunk. Smelled bad. Pull out bed was stained brown. No towels for 2nd day. Had to get them ourselves
Business response:
Dear Timothy, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again to experience a perfect time.Sincerely,Hotel Management
Bad smell in room not going shine there if sure
Business response:
Dear Guest, We apologize for the concerns you experienced during your stay. Our housekeeping team works hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management
Needed a quick rest. Smelled kinda funky and had cockroaches run across the night stand. We hurried up and left after seeing that. Front desk said she may try to give us a discount.
Business response:
Dear Sara, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Too gross for the "average" passerby This place was very dirty. The carpet was filthy and the other "tenants" would let their dog poop outside the room doors and just leave it there.
Business response:
Dear Megan, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Budget hotel for a not so budget price Budget hotel at a not so budget price. Room was basic, floor didn’t seemed mopped, bed base/frame uneven and felt like it would break at anytime. Fleas in room. Expensive stay for what you get. Good location, staff okay.
Business response:
Dear Guest, thank you for taking the time to post a review of your time with us. We were disappointed that our accommodations did not provide the value you hoped for. Your feedback is essential for us, and we will share it with our team to ensure it is addressed appropriately and to avoid future occurrences. We look for your return for a much-improved experience. Sincerely, Hotel Management
Upon arrival hotel was sold out and was denied a room. Front desk refused a refund as they said I should have not booked through a 3rd party app. Cannot get through to a live person to fix this with hotels.com. Charge is currently under dispute with credit card company. No more 3rd party bookings for me
Business response:
Dear Kevin, thank you for being our guest and for taking the time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third-party prepaid booking site must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Booked a No Vacancy I never got the chance to stay Hotels.com booked me at a no vacancy hotel and charged me $170.26 and I never checked in a room
Business response:
Dear Craig, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.