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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People outside the door smoking marajuana, ac few possinle drug deals going on in the hallway and front desk is more worried about my son not having shoes on when he came downstairs Staff is also rude and very uncaring the list goes on but i will stop there
Someone should be on site around the clock to facilitate gust checking in to property.
Business response:
Thank you for reviewing your stay with us, Dock. We apologize that you were not aware of our lobby hours prior to checking in. Since we are more of an extended stay, we do offer limited hours. We are so sorry if this impacted your time with us and wish you the best in your future travels.
The room had a stale smell to it, roaches where everywhere! I had to pay for free WiFi. Never experienced a hotel like this ever!
Business response:
Thank you for taking the time to rate your stay with us, Mayon. We apologize for the issues that you encountered with the pest sightings and amenity offerings. We never want your time with us to be less than perfect and we will use this an an opportunity to improve.
We had a late check in and had to call a number and wait outside for 10 minutes because no one was at the front desk. There was a beeping noise outside our room that kept me up all night.
Business response:
Thank you for taking the time to review your stay, Suzanna. We apologize that you did not enjoy your time due to the check-in experience along with the noise levels. We will communicate these concerns with our team for proper action and resolve.
Rooms were not up to par, huge bug infestation going on in the hotel. Unacceptable to see roaches in a room and then even the front entrance! It’s like there greeting you to their home
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
Badly ran hotel The stay was terrible. There were roaches, disturbances, and no amenities including the gym. I waited 45 minutes with no one at the front desk for check-in in the middle of the night.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations, Judius. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
We did not stay there,
Business response:
Thank you for taking the time to rate your experience. We hate to see that you were not happy with your time with us and hope that your future travels are both comfortable and pleasant.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Twaneka. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.2 star rating with 825 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.