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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Building was locked down by the time I checked in. Once I got in I had to call someone to come check me in. At 3 in the morning the door/ flap from the window AC shot across the room. Literal 15 feet!
Business response:
Dear Michael, We sincerely regret the challenges you faced during your stay. We understand how frustrating it must have been to deal with a locked building upon arrival and the additional effort required for check-in. Additionally, the unexpected incident with the window AC is certainly concerning, and we apologize for any disruption or distress it may have caused. We will be reviewing this to prevent such occurrences in the future. Thank you for bringing these concerns to our attention. We hope to provide a much-improved vi... read more
Dirty!!! Looked like blood on the counter, dirt on the floor and bedding looked like it hadn’t been cleaned in months!!!
Business response:
Dear Tiffany, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that you had this experience. We are committed to ensuring that this does not happen again, and we appreciate your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Dirty room with cobwebs and dust and a sticky red substance in the chair and microwave not clean. Men loitering outside and at night and corona bottles left at the front door. Horrible smell in the hallways and filthy floors.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness of all guest rooms, and we will address this issue promptly. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Never clean my room
Business response:
Dear Guest, We apologize for not meeting your expectations regarding your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests on a weekly/bi-weekly basis; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff clearly communicate our services and amenities during arrival and provide each guest with the profe... read more
About as good as you can expect for an extended stay, there are better options for the price so do your research before settling on this establishment. Was not allowed to stay full reservation because the manager claimed I didn’t check in on my extension and this was 2 days into my 3 day reservation. Again, there are better options for the price being charged here so do your research.
Business response:
Dear Iyana,Thank you for sharing your thoughts. We regret hearing about the confusion with your reservation. We understand how frustrating that must have been and will share the situation with our team to prevent similar issues in the future. Your feedback is valuable, and we appreciate you taking the time to provide it. We hope you’ll consider giving us another opportunity to offer a smoother and more enjoyable stay.Sincerely,Hotel Management
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Business response:
Dear Jesus, Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Not impressed Arrived at 3 AM, notified them of that on my reservation I was told I couldn’t check in between midnight and 8 AM Very disappointed with this and will be taking my business elsewhere
Business response:
Dear Roger, Thank you for sharing your feedback with us. Please accept our sincerest apologies for the inconvenience you faced during your recent visit. We understand the importance of a smooth check-in experience and understand how frustrating this situation must have been. We are actively reviewing our communication procedures to prevent similar issues in the future. Thank you for your understanding, and we hope to have the chance to serve you again.Sincerely,Hotel Management
When existing the elevator there was a stench through the hallway. That same smell was also in the room. The towels and rags in the bathroom were dirty. There a food container left in the fridge.
Business response:
Dear Sean, We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our humble apologies. We take our commitment to clean rooms and our hotel surroundings very seriously. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. We value your feedback, and we wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.3 star rating with 906 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.