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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were not up to par, huge bug infestation going on in the hotel. Unacceptable to see roaches in a room and then even the front entrance! It’s like there greeting you to their home
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
Badly ran hotel The stay was terrible. There were roaches, disturbances, and no amenities including the gym. I waited 45 minutes with no one at the front desk for check-in in the middle of the night.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations, Judius. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
We did not stay there,
Business response:
Thank you for taking the time to rate your experience. We hate to see that you were not happy with your time with us and hope that your future travels are both comfortable and pleasant.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Twaneka. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Bedbugs in my room. No one at the front desk for over 30 minutes, but they were friendly when they got there. Left in the middle of the night because of the bedbugs. Couldn't get anyone on the phone to verify that i left. Hoping expedia gives me my money back for the bedbug situation.
Business response:
Thank you so much of your candid feedback regarding your visit, Katlyn. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Business response:
Thank you for your review, Brandon. We are so sorry that you did not enjoy your time with us. We hope that your future travels are both comfortable and pleasant.
The property was in a great area, however, the location lacked the presence of front desk staff. Also, they offered no amenities iron, breakfast, or attractive ness to the rooms.
Business response:
Thank you for reviewing your stay with us, Anthony. We apologize that you were not more impressed with your stay, and for any inconvenience that you were caused. We would love another chance to show you a much better opportunity the next time you are in the area.
I wish hotels across the board would check the light bulbs and the tv remote that they work. Why are electric outlets always on the other side of the room from where the desk is?
Business response:
Thank you for your feedback. We are so sorry that your stay with us was not satisfactory. We will forward these concerns to upper management for further review and action.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.3 star rating with 941 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.