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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NO EMPLOYEES ON SITE, EVEN DURING FIRE ALARM There was no one at the check in desk when we arrived and the doors to the lobby were locked. Fire alarm went off in the middle of the night, again, not a single employee to be found anywhere in the lobby or otherwise. We didn’t know if it was a false alarm or if we needed to evacuate, PEOPLE COULD HAVE BEEN HURT. And with the disruption and stress trying to figure out what was going on, I was only able to sleep roughly four hours that night, interrupted in the middle by the unman... read more
Business response:
Thank you for your very detailed review regarding your experience with us, Bradley. We first want to start by saying we are so disappointed to learn that you had such difficulties with reaching someone at the front desk. We can't apologize enough for the inconvenience that this caused and that it has left you with a negative impression of our hotel. This is not at all our standard and we can assure you that we will be speaking with the property directly to ensure that the proper protocols are followed for all our future gues... read more
I did not like that it was a housing unit where ppl actually lived instead of a normal motel/hotel environment. Ppl walking up and down the halls it felt more like an apartment building than a hotel. In turn made me feel uncomfortable and could not rest. Due to the foot traffic and loud music from the rooms around me
Business response:
I'm so sorry our hotel did not meet your expectations. We do specialize in extended stays and have many happy guests who enjoy our accommodations, esp. the ability to choose only the amenities they want and need instead of paying for services they do not want or use. We would love to welcome you back if you ever have extended stay needs or just want a simple, basic, affordable stay in the future.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Alstead. Thank you for rating our hotel and we wish you all the best in your future travels.
Business response:
Thank you for taking time to give our hotel a rating. I am very surprised to see this type of rating for this hotel and I regret you did not enjoy your stay. Please contact me directly to discuss the issues you had with your stay. My goal is for our guests to have an exceptional experience, and we must have fell short. I look forward to hearing from you. Thank you, Jill Taylor Director of Marketing and Culture TGC Hospitality Management
I wasn't satisfied with the accommodations. I had higher hopes for a choice hotel
Business response:
Thank you for taking time to provide us feedback. We pride ourselves in making sure each and every one of our guests has a pleasant and lasting impression and we fell short of our expectations. What we could have done to make your stay more enjoyable. Once again, we appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to welcome you back to the hotel in the future. Stay healthy and safe, Jill Taylor Director of Marketing and Culture TGC Hospitality Management
Unsatisfied The microwave was dirty, there were filthy dishes in the dishwasher and the floor was not swept or mopped. Most of the included conveniences were missing, i.e dish towel, silverware and etc. I was even moved to another room. The room itself was really nice and the bed was comfortable. I just wanted it to be right the first time. Even after I had to be moved I still felt slighted since I paid a good amount of money to stay there for a week.
Business response:
Tomikah, Thank you for taking time to share your experience with us. I am sorry the microwave was dirty and the dishwasher was not run when the room was cleaned. I know our team did come clean the microwave and washed the dishes in the dishwasher. There are no excuses other than we did not fullfil our Commitment to Clean. I'm glad the new room was better and you are right, it should have been right the first time. I hope we have the opportunity to earn back your trust. I can assure you that we will do our best to give you th... read more
Business response:
Sherika, I regret you did not enjoy your stay. Please contact me directly via the hotel main line to discuss the issues you had with your stay. My goal is for our guests to have an exceptional experience, and we must have fell short. I look forward to hearing from you. Safe travels, Jill Taylor Director of Marketing and Culture TGC Hospitality Management
Business response:
LaKeitha, I regret you did not enjoy your stay. Please contact me directly to discuss the issues you had with your stay. My goal is for our guests to have an exceptional experience, and we must have fell short. I look forward to hearing from you. Regards, Jill Taylor Director of Marketing and Culture TGC Hospitality Management
Business response:
Thomas, I regret you did not enjoy your stay. Please contact me directly to discuss the issues you had with your stay. My goal is for our guests to have an exceptional experience, and we must have fell short. I look forward to hearing from you. Thank you, Jill Taylor Director of Marketing and Culture TGC Hospitality Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.2 star rating with 825 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.