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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The closet area reeked of dog urine. There were roaches. No kitchen utensils available. Towels were limited to two. The staff was hot and cold. One day they seemed happy to assist. Other days they act like you’re a burden.
Business response:
Dear Stephanie,We apologize for the issues you encountered and for not meeting your expectations. We take cleanliness and pest control issues seriously and will address this with our team to ensure our rooms meet the highest standards. Additionally, the behavior of our staff, as you described, is highly unusual, as we always aim to provide consistent and courteous service. We will address this appropriately and ensure that our staff provides the level of service our guests deserve. We appreciate you for bringing this matter ... read more
Wont go here again
Business response:
Dear Maleah,We are sorry for not meeting all your expectations. We strive to ensure that every guest thoroughly enjoys their time with us, so we regret any inconvenience you may have experienced. We will share your feedback with our team as we are committed to providing exceptional service to our guests. Your feedback is valuable to us, and we hope to have the chance to show you that your recent experience was an exception. We extend our best wishes for your travels and look forward to the opportunity to welcome you back.Sin... read more
The staff is great. However Extended Stay America needs to refrain from saying they have a “fully equipped kitchen” because they don’t! I was told by the staff that I had to buy pots and pans; and that we can only have 1 body towel and 1 washcloth per person. That is crazy to me. Lastly, there were roaches galore in this unit. The bigs ones too….but also several little ones as well. Definitely a learning and humbling experience
Business response:
Dear Stephanie, We appreciate your comments because they help us improve our services. Please accept our apologies that our hotel's amenities did not meet your expectations. We are a limited-service property, so we do not offer all of the amenities of a full-service hotel. Also, we regret any cleanliness oversights. We will address this with our housekeeping team. Thank you again for your feedback, and we hope to welcome you back for a much-enhanced stay.Sincerely,Hotel Management
0/5! When I went to check in, there was no one at the facility. The doors were locked and I had to use a phone on the side of the wall for the person to tell me my room was overbooked. I was not contacted once to tell me and I traveled all the way from the airport to be stranded with no place to stay. The contact number I was provided was only open during the week days
Business response:
Dear Shayla, Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. In the interest of transparency, we keep our website updated with information about our operation hours. We strive to provide an exceptional experience to all of our guests, and we are grateful for your feedback. Thank you again, and we hope to have the opportunity to make your next stay a complete success.Sincerely,Hotel Management
This is one of the nastiest places I’ve ever stayed. Pictures have got to be from a different motel.
Business response:
Dear Ricky, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please allow us to check with the team to find out what went wrong. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
We had a reservation but Property did not have any rooms cleaned and no staff to clean them so was told there was no rooms for us
Business response:
Dear Andrea, Please accept our sincere apology for the concerns you encountered at our front desk during check-in. We have shared your feedback with our entire team, as we take these types of comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and for being our guest. We wish you all the best with your travels. Sincerely,Hotel Management
Basic accomodations Homeless shelter Hotel in need of upgrade
Business response:
Dear Michael, Thank you for taking the time to share your feedback. We understand your concerns and regret that your experience did not meet your expectations. Your comments about the condition of the property and its surroundings are noted, and we will take them into account as we look into possible improvements. We hope to have the opportunity to provide a better experience during a future stay.Sincerely,Hotel Management
Horrible stay Horrible service, mold in bathroom, no room service while there for 20 days.
Business response:
Dear Sid, Thank you for your feedback. We sincerely apologize for the service issues and the presence of mold in the bathroom during your stay. This is not the level of service we aim to provide, and we are addressing these concerns with our team to ensure improvements. We understand the importance of room service and will review our procedures to better accommodate long-term stays. We regret that your experience did not meet expectations. We hope you'll consider giving us another chance to provide you with a much better sta... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,559 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.